Behind the Appointment: The Human Side of Insolvency with Glenn Livingstone
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What actually happens when an Australian business fails?
Not the sanitised version. The real one - the day-one phone calls, the employees demanding wages to put food on the table that night, the childcare centres where a commercial decision becomes a moral one, and the directors who waited six months too long to pick up the phone.
In this episode I sit down with Glenn Livingstone, founding partner of WLP Restructuring - one of Australia's fastest-growing independent insolvency firms. Glenn has nearly two decades in the profession, over 1,000 formal appointments, and $64.8 million returned across every class of creditor since co-founding WLP out of COVID in 2021.
But before any of that - Glenn first read a creditors report at age 13. His father had just lost his entitlements in a corporate collapse. The liquidator recovered $400,000. Their fees were $400,000. That moment chose his career for him.
This conversation goes well beyond the mechanics of insolvency. It's honest, commercially sharp, and at times genuinely moving.
🏗️ Building WLP from Nothing
- Walking away from KPMG during COVID to start an independent firm with three people and no guaranteed work
- How WLP landed 4 voluntary administration appointments in its first week
⚠️ Early Warning Signs of Business Distress
- The financial red flags directors consistently ignore until it's too late
- Why the ATO has functioned as a de facto bank for struggling SMEs - and why that era is ending fast
- Why directors wait too long - and what it costs them when they do
🚨 Payday Super: The Coming Reckoning
- Why the introduction of payday super is "a little bit frightening" from an insolvency perspective
- What the closure of clearing houses means for businesses already under pressure
- Why this change won't increase the number of insolvencies - but will dramatically accelerate their timing
🔄 The Small Business Restructuring Regime
- Why SBR was a genuine game changer for viable businesses in distress
- Why the ATO is now rejecting proposals it used to wave through and what that means for directors
- The one-shot nature of SBR - and why botching it is catastrophic
- The uncomfortable question nobody in the profession is asking yet about the 2023-24 SBR cohort
⚖️ Insolvent Trading & Section 588G
- Whether Australia's insolvent trading regime is actually working as intended
- Why 588G plays completely differently for SME directors versus ASX-listed companies
- How liquidators decide when to pursue insolvent trading claims - and when it's simply uneconomic
😔 The Human Side of Appointments
- What day one actually looks like inside a failing business - the staff, the suppliers, the distress
- Why childcare appointments are among the hardest in the profession
- How to stay calm when employees are demanding money
📰 Media, Scrutiny & High Profile Collapses
- The role media plays in major administrations - when it helps versus hurts
- How administrators navigate the press when a high-profile business goes under
- The story of Daryl Lee chocolates - and how a media announcement accidentally saved the business
Glenn Livingstone is one of the most commercially pragmatic and genuinely human practitioners in Australian insolvency. This is the conversation most directors never have - until it's too late.
If you're a director, founder, accountant, lawyer, or creditor - this episode will change how you think about business distress.
Connect with Glenn: wlpr.com.au
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