Banking on Fraudology is part of the Fraudology Podcast Network.

Fraudology and Banking on Fraudology are back together, this time recording in person from Austin, Texas!

We celebrate Karisse’s recent Women in Payments Award, reflect on the power of in person connections, and then dive straight into the headlines. We spotlight how AI is reshaping fraud, from autonomous “agentic AI” attacks to fraudsters hijacking X’s Grok AI to spread malicious links.

It’s part celebration, part reunion, and a deep look at what the future of fraud in the AI era means for all of us.

Karisse Hendrick

Fraudology podcast

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

• https://www.fraudfightclub.com/
• https://www.about-fraud.com/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this groundbreaking episode of Banking on Fraudology, host Hailey Windham introduces an exciting new event that promises to revolutionize how the fraud, identity, and compliance industry approaches AI. Mitul Parmar, co-founder and CEO of Safeguard, joins to announce the launch of the first AI Deep Dive Retreat, taking place May 3-6, 2026 at the prestigious Broadmoor resort in Colorado Springs.

This exclusive gathering aims to put fraud, identity, and compliance professionals at the center of the AI conversation, addressing the growing need for a focused community to navigate the rapid advancements in AI technology. Mitul explains how Safeguard fills a crucial gap in the industry, offering an intimate setting for practitioners to deeply explore AI's implications on their roles, teams, and the financial services sector at large.

Mitul Parmar

• Website to Learn More & Apply: www.safeguardevent.com
• LinkedIn: “@Safeguard Events” (www.linkedin.com/company/safeguardevents)

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

• https://www.fraudfightclub.com/
• https://www.about-fraud.com/

Banking on Fraudology is part of the Fraudology Podcast Network.

Host Hailey Windham and guest Jen Lamont tackle the crucial topic of creating pauses to prevent fraud in financial transactions. The conversation centers around the concept of "pause as a service," exploring how momentary interruptions can be the key to protecting members from falling victim to scams. Jen shares her expertise on training frontline staff to recognize signs of fight, flight, or freeze responses in potential victims and guides listeners through effective strategies to help members move into a state of clarity. The episode covers a wide range of practical tools, from scripting and policy implementation to physical space utilization and emotional support for both staff and members. Hayley and Jen also discuss the importance of follow-up care for scam victims, sharing valuable resources and insights on reducing shame and empowering members to protect themselves in the future. The conversation culminates in a lightning round of essential tips, including must-have scripts for tellers, key metrics for proving the value of pause strategies to leadership, and powerful messages for victims. This episode is an invaluable resource for anyone in the financial sector looking to enhance their fraud prevention tactics and create a culture of protection within their institution. Tune in to gain actionable insights that could make the difference between a member falling victim to a scam or walking away protected.

Jen L., CBSAP, CFE

https://theknoble.com/

https://www.iafci.org/

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

• https://www.fraudfightclub.com/
• https://www.about-fraud.com/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this illuminating episode of Banking on Fraudology, host Hailey Windham sits down with fraud prevention expert Stephanie Macrafic, to explore the fascinating intersection of human behavior and scam prevention. Fresh off her acclaimed presentation at the ACFE Global Fraud Conference, Stephanie shares invaluable insights on using behavioral science to disrupt scammer influence and protect potential victims.

The conversation dives deep into Stephanie's journey in fraud prevention, from her early days as a bank teller to becoming a sought-after industry speaker. She reveals how her background in psychology informs her innovative approach to combating fraud, focusing on understanding the emotional and cognitive factors that make people vulnerable to scams. Stephanie and Hayley discuss practical strategies fraud fighters can implement immediately, such as creating moments of pause for potential victims and honing active listening skills to build trust and gather crucial information.

Listeners will gain a new perspective on the human element of fraud prevention, learning how to spot behavioral tells that may indicate someone is being coached by a scammer and why industry collaboration across sectors is vital for staying ahead of evolving criminal tactics. Whether you're a seasoned fraud professional or new to the field, this episode offers actionable advice for strengthening your organization's defenses against scams. Don't miss this opportunity to level up your fraud-fighting skills - tune in now and join the fight against financial crime!

Host Bio - Hailey Windham

• https://www.linkedin.com/in/stephanie-macrafic/
• https://www.linkedin.com/posts/stephanie-macrafic_acfe2025-gratitude-fraudfighters-ac[…]m=member_desktop&rcm=ACoAADL1v0gBbhR2XJWVMMFSh_-v6GWlWWiI-kI

Banking on Fraudology is part of the Fraudology Podcast Network.

In this electrifying episode of Banking on Fraudology, host Hailey Windham sits down with PJ Rohall, co-founder of About Fraud & Fraud Fight Club , to unpack the knockout success of their recent "Round Two" conference. PJ gives listeners an insider's look at what it takes to organize a fraud-fighting event that breaks the mold of typical industry gatherings. From curating diverse speaker lineups to crafting an atmosphere that feels more like a high-energy boxing match than a stuffy conference, PJ reveals the strategy behind Fraud Fight Club's unique approach.

Listeners will gain valuable insights into the challenges of building authentic community in the fraud prevention space, balancing serious professional content with a fun, engaging atmosphere, and empowering voices that might not typically take center stage at industry events. PJ shares candid reflections on unexpected emotional moments, logistical hurdles overcome, and lessons learned that will shape "Round Three."

The conversation also dives into broader themes around burnout in fraud-fighting careers, the need for more public awareness around scams, and PJ's vision for enlisting celebrity voices as "scamfluencers" to amplify fraud prevention messages. Whether you're a fraud-fighting veteran or new to the field, this episode offers an inspiring look at how passion, creativity and community can breathe new life into the battle against financial crime. Don't miss PJ's call for speaker and music suggestions for the next Fraud Fight Club - this is your chance to help shape the future of fraud prevention gatherings!

PJ ROHALL

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

• https://www.fraudfightclub.com/
• https://www.about-fraud.com/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this eye-opening episode of Banking on Fraudology, host Hailey Windham dives deep into five recent fraud cases that every financial institution needs to know about. From a $70,000 account drain to a multi-branch fraud attempt, each story serves as a masterclass in what to do - and what not to do - when it comes to protecting customers and institutions from increasingly sophisticated scams.

Windham breaks down a troubling case where a 74-year-old man had to go public just to get reimbursed after malware-enabled hackers drained his account. She explains why relying too heavily on device matching for authentication can backfire, and offers practical advice for layering security measures. The episode also covers FinCEN's recent industry-wide meeting on digital asset fraud, highlighting the critical need for collaboration between banks, regulators, and law enforcement to stay ahead of global fraud networks.

Listeners will gain invaluable insights into improving fraud prevention processes, from handling fake ID attempts and implementing "pause point" forms for risky transactions, to enhancing cross-branch communication. Windham's engaging storytelling and actionable takeaways make this a must-listen for anyone in banking, fintech, or fraud prevention. Whether you're a seasoned fraud fighter or new to the field, you'll come away with strategies you can implement immediately to strengthen your institution's defenses. Don't miss this chance to stay ahead of the latest fraud trends - tune in now and join the fight against financial crime.

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

• https://dailyhodl.com/2025/08/10/bank-of-america-refuses-to-reimburse-customer-after-hackers-hit-account-drain-70000-report/
• https://www.fincen.gov/news/news-releases/readout-fincen-convenes-public-private-partnership-promote-innovation-and
• https://www.cbsnews.com/colorado/news/police-investigate-fraud-colorado-banks-88k-debt-boulder-account/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this episode of Banking on Fraudology, host Hailey Windham and fraud expert Frank McKenna dive deep into the world of financial crime prevention. The duo tackles a wide range of questions from fraud fighters across the industry, offering invaluable insights and practical advice. From discussing the challenges of cross-industry collaboration to exploring the latest trends in synthetic identity fraud, Hailey and Frank leave no stone unturned.

One of the episode's highlights is their candid conversation about creating a fraud-savvy culture within financial institutions. They emphasize the importance of recognizing and rewarding employees who contribute to fraud prevention efforts, sharing creative ideas like Hailey's "Scooby Doo" themed awards. The hosts also address the rising threat of internal fraud, stressing the need for robust monitoring systems and a balance between trust and control.

For those starting their careers in fraud prevention, Hailey and Frank offer encouraging words, urging newcomers to inject their personality into their work and trust their instincts. They also discuss the impact of AI and deepfakes on the fraud landscape, and provide strategies for smaller institutions to compete with big banks in fraud detection. Whether you're a seasoned fraud fighter or just entering the field, this episode is packed with actionable insights to enhance your fraud prevention efforts.

Frank McKenna

https://frankonfraud.com/

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

In this eye-opening episode of Banking on Fraudology, host Hailey Windham dives into a critical development in the financial fraud prevention landscape. Fresh off a cruise where she performed her fraud-prevention parody of Meghan Trainor's "No," Hailey shifts gears to discuss a major opportunity for fraud professionals to shape future policy. The CFPB, NCUA, FDIC, OCC, and the Fed have issued a joint request for information, seeking input from industry experts on how to address rising threats in digital payments fraud.

Hailey breaks down the key areas regulators are focusing on, including effective fraud prevention tools, barriers to data sharing, industry collaboration, consumer education, and regulatory gaps. She emphasizes the importance of credit unions and regional banks participating in this conversation, as their unique perspectives and challenges need representation. The host provides actionable advice for listeners, encouraging them to read the summary, discuss it with their teams, and submit comments before the September 18 deadline.

This episode serves as a rallying cry for fraud fighters to seize this rare opportunity to influence regulatory policy directly. Hailey's passion for the subject shines through as she urges listeners to elevate each other's voices and show up "smart and aligned." Don't miss this chance to make your experience count in shaping the future of fraud prevention. Listen now and prepare to make your voice heard in this crucial industry conversation.

https://americascus.widen.net/view/pdf/e03c71f0-112b-4e61-a57b-b6f8bffb6911/Interagency[…]&_hsmi=368732194&utm_content=368732194&utm_source=hs_email

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/