Glen and John dissect a recent online airing of grievances regarding AI's perceived shortcomings. To Glen's surprise, John finds validity to some of these criticisms. Also- the Pope weighs in, robots close the human gap, the term "neuro-symbolic AI" emerges, and the green shoots of a "slow tech" movement may be emerging.

Links related to this episode:

• The Reddit thread- from the AGI community- that prompted this discussion: https://www.reddit.com/r/agi/comments/1t73hw7/i_was_once_an_ai_true_believer_now_i_think_the/
• YouTube video on translating Claude's AI thoughts into language: https://mail.google.com/mail/u/0/#inbox/FMfcgzQgMCXPJRHXjjZvVNCqcswtpNNr?projector=1
• JB dissects ChatGPT's new personal finance features on our recent CU Town Hall: https://www.big-fintech.com/cu-town-hall-episode-147-the-chatgpt-finance-era/
• Last week's interview with Jack Henry's Lee Wetherington, including data on AI as a bank/credit union strategic priority: https://www.big-fintech.com/what-keeps-you-up-at-night-may-depend-on-your-charter/
• The assembly line video of a package sorting robot (which *may* outperform a human, depending on your yardstick): https://www.youtube.com/watch?app=desktop&v=luU57hMhkak&ra=m
• The Associated Press on Pope Leo's AI encyclical: https://apnews.com/article/pope-ai-tech-trump-vatican-anthropic-d92d0108730d146baa46da041b8523da
• A precursor to "slow tech"? The AP's obit for Slow Food Movement founder Carlo Petrini https://apnews.com/article/slow-food-petrini-founder-italy-85cde4ee84168207a3354281202720b1

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Glen chats with Lee Wetherington about Jack Henry's newly minted survey of nearly 200 credit union and bank CEOs, exploring how strategic priorities and top concerns differ by group and how they've shifted over time. Also, a treasure trove of new industry data- on consumer payment choice, household economics, crypto/stablecoin usage, and a breezy 269-page NCUA stroke of GENIUS for your holiday reading pleasure.

Links related to this episode:

• Jack Henry's 2026 Strategy Benchmark Study: https://discover.jackhenry.com/strategy-benchmark-study-2026
• FRB Services' Diary of Consumer Payment Choice: https://www.frbservices.org/news/research/2026-findings-diary-consumer-payment-choice
• The Kansas City Fed's paper on stablecoin use: https://www.kansascityfed.org/documents/15703/PaymentsSystemResearchBriefing26Noll0410.pdf
• The Federal Reserve Board's 2025 Survey of Household Economics and Decisionmaking (SHED): https://www.federalreserve.gov/publications/files/2025-report-economic-well-being-us-households-202605.pdf
• CU Today on the NCUA's proposed approach to implementing the GENIUS Act: https://www.cutoday.info/THE-feature/NCUA-s-New-Stablecoin-Framework-Sparks-Debate-Over-CUs-Best-Digital-Dollar-Strategy

Join us for our next CU Town Hall- Wednesday May 20 at 3pm ET/Noon PT- a live and lively interactive conversation tackling the major issues facing credit unions today. In this session, John will dissect OpenAI's new personal finance offering. The Town Hall is free to attend, but advance registration is required: https://www.cutownhall.com/

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Our continuing coverage of the NACUSO Reimagine and Nacha Smarter Faster Payments conferences features a pair of interviews: NACUSO's advocacy lead Zach Pfister on modernizing investment rules to match 2026 realities, and Dykema's Lauren Quigley on FIs' role as open banking realists, creating a safe environment for the inevitable.

Links related to this episode:

• Lauren Quigley/Dykema's Fintech/Payments practice: https://www.dykema.com/services/industries/financial-services/fintech-payments-and-digital-commerce.html
• NACUSO CEO Randy Salser's Interview with the Credit Union Connection re: the 1% investment cap: https://thecreditunionconnection.com/cusos-nacuso-ceo-randy-salser-interview/
• Security expert (and Friend of BIG) Roger Grimes voices his AI concerns: https://www.linkedin.com/posts/rogeragrimes_share-7458496907447971840-n2hX
• Our recent CU Town Hall "AI Fear Factory" session: https://www.big-fintech.com/cu-town-hall-episode-146-credit-union-ai-fear-factory/
• Prominent tech VC investor a16z explains why it believes the term "stablecoin" may soon be obsolete: https://a16zcrypto.substack.com/p/why-stablecoins-wont-age-well
• Nacha: https://www.nacha.org/
• NACUSO Reimagine: https://reimagine.nacuso.org/

Join us for our next CU Town Hall- Wednesday May 20 at 3pm ET/Noon PT- a live and lively interactive conversation tackling the major issues facing credit unions today. The Town Hall is free to attend, but advance registration is required: https://www.cutownhall.com/

Next on the conference calendar: The Financial Health Network's EMERGE, May 19-21 in Atlanta: https://finhealthnetwork.org/event/emerge-financial-health-2026/ USE CODE "JOINME-GLEN" FOR A DISCOUNTED RATE


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