Summary of https://media-publications.bcg.com/BCG-Executive-Perspectives-AI-First-Companies-Win-the-Future-Issue1-10June2025.pdf

This Boston Consulting Group (BCG) Executive Perspectives document, from June 2025, addresses how companies can become "AI-first" to achieve future success. It explains that the democratization of AI, shifting business economics, and the ability of AI-native firms to scale rapidly with lean teams necessitate this transformation.

The report details five key characteristics of an AI-first organization: a wider competitive moat, a reshaped profit and loss (P&L) model, a decentralized tech foundation, an AI-first operating model, and specialized, scalable talent.

It also provides five actionable steps for executives to begin their AI transformation journey, emphasizing a business-led AI agenda and the importance of demonstrating measurable impact.

• Wider Competitive Moat Companies will increase their ability to capitalize on key assets such as brand, intellectual property (IP), and talent. Brand trust, direct relationships with customers, ownership of innovations (including patents, trademarks, and copyrights), and exclusive, high-quality data sets become crucial as AI democratizes access and commoditizes content and advice.
• Reshaped P&L Model There will be high technology spending to support AI, with the value unlocked from efficiencies being reinvested. This involves a significant increase in tech spending (estimated 25-45%) and a decline in labor spending as AI reduces reliance on human-driven processes, ultimately boosting operating margins by redeploying value into growth priorities.
• Decentralized Tech Foundation Business units will be empowered to lead AI adoption and deploy AI solutions with increased speed and independence, while IT provides and maintains enterprise-wide AI platforms, agent ecosystems, and the overall tech, data, and cyber foundation.
• AI-First Operating Model Organizations will streamline their operations through reusable AI workflows and reduced duplication. This model shifts from traditional, people-centric processes supplemented by digital tools to processes built around AI agents, with human oversight for gap closure. This leads to flattened hierarchies, real-time governance, and an AI-embracing culture.
• Specialized, Scalable Talent Companies will develop lean, high-performing teams with specialized skills, focusing roles on judgment, strategy, and human-AI collaboration. AI will automate routine tasks, reshaping roles and potentially reducing headcount, while increasing productivity for top performers and intensifying the competition for skilled AI-fluent talent who will command a premium.