How do you handle complex workplace issues without escalating risk, cost, or conflict?

In this episode of HR Unlocked, Lisa Oakley sits down with Aston Moss — a highly experienced HR and employment relations expert with over 30 years’ experience across New Zealand and Australia.

From major organisations like Briscoe Group, Fonterra, SkyCity, NZ Post, MIT and Woolworths, to now leading his own consultancy Principled, Aston shares practical, real-world insights into handling employment relations challenges, mediations, investigations, and strategic HR decisions.

This episode is a must-listen for HR professionals, leaders, and business owners who want to approach people issues with clarity, confidence, and commercial awareness.

What You’ll Learn

• How to approach employment relations issues early to avoid escalation

• The key difference between positions vs interests in mediation

• What makes an effective workplace investigation

• Why apologies matter — and how to get them right

• Lessons from industrial relations and collective bargaining

• How to balance employee needs with organisational realities

• The future of HR capability and the risks emerging in the profession

• Where AI fits into HR — and where human judgment is essential

Key Takeaways

• Early intervention in employment relations leads to better outcomes

• Mediation is about understanding, not “winning”

• A genuine apology can unlock resolution faster than process alone

• Strong investigations rely on clear scope and objectivity

• HR professionals need deeper capability in employment relations

• AI can support efficiency — but accountability stays with people

About Aston Moss

Aston Moss has spent over 30 years helping organisations navigate the complexities of people and performance. He has worked with some of New Zealand’s most recognised brands across both sides of the Tasman, operating at the intersection of HR and commercial leadership.

As Principal Consultant at Principled (NZ), Aston works directly with leaders, individuals, and organisations on employment law challenges, workplace investigations, mediations, and strategic HR decisions.

His approach is straightforward: cut through complexity, focus on what matters, and deliver practical, sustainable outcomes.

Resources & Links

• https://www.principled.co.nz/

• Connect with Aston Moss on LinkedIn

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