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We test-drive a 24/7 AI receptionist that answers calls, handles common questions, and sends us a recording and transcript so we can call back with context. John Walker explains how he built “Emma”, where AI answering works brilliantly for Australian small businesses, and where the limits still matter.

• Why we started using an AI answering service instead of voicemail
• how onboarding works and what information Emma needs
• hearing a live call demo covering pricing and course dates
• why it’s better to disclose that the assistant is AI
• what Emma cannot do yet and why honest limits matter
• filtering spam and prioritising the calls worth returning
• property management and real estate use cases after hours
• add-ons including smart call transfer and SMS links
• pricing, free trial details, and what’s coming next for voice AI

If anyone wants to have a conversation with Emma, the number is 02 9000 1625. https://aiansweringservice.io/

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