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You can do everything “right” for patients all day long and still get blindsided by a privacy complaint, an OSHA inquiry, or a cyber incident. That’s why we invited Jennifer Cosey, President of Eagle Associates, to talk with us about what healthcare compliance looks like when it’s done as real risk management, not just paperwork, posters, and binders on a shelf.

We dig into the practical why behind HIPAA compliance, OSHA compliance, and fraud waste and abuse training, including how a single needle stick can spiral into urgent care visits, paperwork, and stress that nobody needs. Jennifer explains how prevention and communication reduce incidents, save time, and lower costs. We also talk about how complaints actually happen: patients can go directly to the Office for Civil Rights, and employees can contact OSHA when safety concerns feel ignored. Those triggers make your documentation, training records, and day-to-day habits matter fast.

From there, we get specific about what “good” training looks like: solid new-hire onboarding before exposure to hazards, plus ongoing annual training delivered in smaller segments so people retain it. We clarify when quizzes are required, why they help prove effective training, and what OSHA topics many clinics overlook, from chemical hazards and tuberculosis to waste management and workplace violence.

The biggest takeaway is simple and uncomfortable: training alone is not compliance. Jennifer breaks down why written policies must be implemented and why a HIPAA security risk analysis cannot be fully outsourced to an IT vendor. We also cover enforcement trends like the patient right of access and today’s focus on security risk management, including what “reasonable and appropriate” safeguards look like for password policies and scalable cybersecurity. If you found this useful, subscribe, share it with a practice leader, and leave a review so more clinics can reduce risk and protect patients and staff.

Find Jennifer at: www.eagleassociates.net // 800-777-2337 // info@eagleassociates.net

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This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com.

Contact me directly at mike@seasoned-advice.com

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