Episode 15: 5 Bold Predictions for Multifamily in 2026

Host: Andrew Bowen, Apartment Jedi

🔍 What You’ll Learn:

• Why at least one publicly traded REIT may be taken private
• What it means to operationalize resident experience in 2026
• The rise of retention—and the fall of lease-up-driven revenue
• The rent vs. revenue paradox that could break acquisition models
• Why uncertainty in rates, data, and rent trends may stall the market

Andrew also shares a few bonus "sub-predictions" and invites feedback on which predictions will hit—or totally miss.

📎 Resources:

• https://apartmentjedi.com
  
  
• https://www.linkedin.com/in/andrewdbowen/
  
  

Episode 14: The Death of Deposits? Rethinking Risk and Resident Experience
Guest: Michael Bowman, CEO of Deposit Cloud

What started as a cash cushion to protect landlords has become a compliance risk, a resident pain point, and a branding liability. So why is multifamily still relying on deposits?

🔥 In this episode:

• Why Michael Bowman founded Deposit Cloud
• The financial reality of $300 deposits and $600 move-out charges
• Legislative chaos—from Texas to Florida to Cook County, IL
• Class action lawsuits tied to security deposits
• The opportunity to turn move-out into a loyalty moment
• Why automation without oversight creates new blind spots
• Reimagining deposits not as a protection tool, but a CX moment

📎 Resources:

• https://depositcloud.com
  
  
• Michael Bowman on LinkedIn

Learn more at ApartmentJedi.com

Episode 13: From Brand Promise to Daily Practice – Fixing the CX Gap in Multifamily
Guest: Reece Register, Founder of CXOWorx

In this episode, we explore:

• The broken link between brand and on-site execution
• Why rebrands fall flat without operational reinforcement
• The danger of designing CX without emotional intelligence
• Centralization’s unintended impact on team growth and leadership
• What multifamily must steal from restaurants to compete in 2025

🔥 Quote of the episode:
“You’ve done something so well, they talk about you while eating spaghetti.”

📎 Resources:

• https://cxoworx.com
• https://www.linkedin.com/in/reeceregister
• Learn more at https://apartmentjedi.com