Lee and Mark are back again this week, talking through the bane of most sellers and buyers lives - communication from Agents, or rather the lack of, and why it is such a game changer in the industry to focus on your customers, and ensure that they are kept up to date and in the know at all times, and how they go about that

In this episode, Lee and Mark talk about what else Agents can do to ensure they maximise the chances of a property selling or letting in the current market

Why communication and a bit of pace and urgency is so important, and so lacking in the industry at the moment

Lee and Mark talk about how important it is to get the marketing right and why quality will always outshine quantity

Using the right technology, mixed with genuine human input from owners who care about their customers

Lee and Mark discuss the NINE questions you should always ask an Agent before instructing them and why they are so important, and how those questions would be answered by them

Lee and Mark discuss the importance of valuing a property correctly and understanding the 'why' of the move

The new way of being an Agent - Hybrid - discussed in detail with Lee and Mark, talking through what a Hybrid Agent is, and why it's such a successful model