エピソード

  • Providing personalized care for veterans at the VA

    Providing personalized care for veterans at the VA
    2025/08/20

    The Department of Veterans Affairs is finding new ways to provide a better customer experience for the millions of veterans it serves — whether online, over the phone, or in person. Deputy Chief Veterans Experience Officer Barbara Morton goes in depth on all things CX at the VA.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    27 分
  • How CPB meets its CX and national security missions

    How CPB meets its CX and national security missions
    2025/07/09

    Customs and Border Protection (CBP) stands at the intersection of national security and customer experience, balancing its law enforcement mission with a commitment to serve travelers and trade partners efficiently. James McCament, CBP’s chief digital transformation officer, says the agency doesn’t see those priorities as being in conflict. Instead, they reinforce each other.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    24 分
  • An exit interview with Kshemendra Paul

    An exit interview with Kshemendra Paul
    2025/06/18

    We hear from Kshemendra Paul, the former assistant IG for cyber assessments and data analytics at the Energy Department and former chief data officer at the Department of Veterans Affairs

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    23 分
  • Making CX ‘frictionless’ and personalized across government

    Making CX ‘frictionless’ and personalized across government
    2025/05/28

    Better service delivery in government means listening to customers, and incorporating that feedback into new features.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    22 分
  • How emerging tech is driving CX improvements in government

    How emerging tech is driving CX improvements in government
    2025/05/14

    Better service delivery in government means listening to customers, and incorporating that feedback into new features.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    24 分
  • GSA seeks better data on federal building utlization

    GSA seeks better data on federal building utlization
    2025/04/30
    20 分
  • GSA pilots AI tools

    GSA pilots AI tools
    2025/04/16
    24 分
  • GAO builds up its AI capabilities

    GAO builds up its AI capabilities
    2025/03/18

    The Government Accountability Office is on a mission to “democratize” data, ensuring it is leveraged as a strategic asset, while maintaining the protections. GAO’s Chief Data Officer Lindsey Saul shared these insights during Federal News Network’s AI and Data Exchange.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    20 分