Year-end reflections are only useful if they’re honest, and that’s exactly where we go. We relive the moments that truly moved our community, an after party that validated creative risk, a rock paper scissors icebreaker that turned strangers into allies, and a pet partners activation that brought calm and joy to a packed annual. Alongside the wins, we get candid about what fell short: convention center logistics that thinned out late sessions, AV and lighting cues that needed tighter coordination, and a reminder that food quality can influence how people feel about everything else in the day.

From there, we lay out a sharper 2026 playbook for credit union mortgage professionals: three experiential summits designed for practical learning and real connection. Dallas adds that honky tonk energy and live music for fast rapport, St. Louis pairs content with a behind-the-scenes look at Anheuser-Busch to mirror operational excellence, and Baltimore brings heritage and innovation together at the Inner Harbor and Guinness Open Gate. We also double down on our network meetings for servicing and underwriting, and expand YPN with monthly meetups so emerging leaders get more reps, more mentorship, and more visibility.

You’ll hear why we’re shifting back to integrated hotel venues to improve session stickiness and casual collisions, how we’ll sequence general sessions with big panels and solo voices for better rhythm, and what we’re changing about production prep to keep live moments crisp. We also open up about the personal side of delivery, time, balance, and the discipline to slow down when the calendar finally does. Through it all, our focus stays on tangible member value: cleaner messaging around data products like our HMDA-driven analysis, clearer “why now” framing, and formats that make people want to stay in the room.

If this conversation resonates, subscribe, share with a colleague, and leave a quick review. Your feedback shapes the experiences we build next.

A budget standoff ends, the lights come back on in Washington, and the housing world braces for what comes next. We examine the real consequences for lenders and borrowers when Congress relies on short-term fixes, including delayed hearings, stalled reauthorizations, and programs like flood insurance that are repeatedly pushed to the next deadline. With the continuing resolution in place, HUD and the CDFI Fund are back to full strength, which is good news for credit unions serving underserved communities. However, the timeline only stretches to January, and the policy stakes are rising.

Our conversation turns to the CFPB’s funding uncertainty after a new DOJ opinion argues the Bureau can only draw from Federal Reserve profits. With the Fed operating at a loss, future transfers are at risk, and rulemaking could slow just as the market debates bold affordability ideas. We break down FHFA’s high-profile float of 50-year mortgages along with portable and assumable loans, explaining how each tool targets different pain points. Lower payments help some buyers but slow equity growth; portability and assumability fight the rate lock that freezes inventory. The throughline is suitability and guardrails; product design must pair with strong underwriting and clear disclosures to avoid past mistakes.

We also chart the path of the ROAD to Housing Act, a rare bipartisan package that passed the Senate Banking Committee unanimously and may be included in the NDAA. Even a slimmer version could deliver practical wins for supply, program efficiency, and access, with standalone options if the defense bill route falters. Along the way, we separate the myths from the mechanics: affordability is as much about access to down payments as it is about monthly payments.

Like what you heard? Subscribe, share with a colleague, and leave a five-star review to help more listeners find the show. For episode links and updates, visit acuma.org and follow us on LinkedIn.

Sponsored by Loan Vision.

Ready to rethink mortgages as more than a product line? We sit down with Jerry Reed, President and CEO of Member First Mortgage, to unpack why home lending is the most powerful lever credit unions have to build member wealth, stabilize neighborhoods, and win long-term relationships. Jerry makes a compelling case that mortgages are more than just loans — they’re a mission. They collect the richest data in consumer finance, open the door to personalized guidance, and tie members to the institution at life’s most pivotal financial moment.

We delve into the roadblocks that prevent many credit unions from committing to mortgages, including regulatory burden, tech complexity, staffing fluctuations, and fear of market cycles, among others. Jerry shares a practical blueprint for entering or scaling with confidence: partner with a mortgage-focused CUSO for overflow fulfillment, compliance, and secondary execution; utilize purchase or INPP channels to add assets and income; then sequence hiring for loan officers, processors, and underwriters as volume and competence grow. Along the way, we discuss the tools that matter: LOS stability, pricing and hedging, and eClose, as well as why realtor outreach and consistent turn times are key to unlocking purchase market share.

The conversation also tackles mission drift. Jerry traces the movement from people helping people to growth-at-all-costs, and why board leadership must reset priorities around member outcomes: lower closing costs, transparent pricing, real education on credit and affordability, and broader access for first-time and underserved buyers. The payoff is more than brand goodwill; it’s sustainable member loyalty, stronger communities, and resilient balance sheets built on homes rather than hype.

If you lead lending, strategy, or member experience at a credit union, this is a playbook for acting with purpose and precision in today’s market. Tune in now!

Sponsored by Optimal Blue

When Washington grinds to a halt, households and lenders feel the tremors long before the headlines fade. We break down the current full federal shutdown, why ACA subsidy deadlines hardened the standoff, how “essential” designations keep some services moving while paychecks stall, and where the real economic bruises show up if this stretches from weeks into months. From missing jobs reports and data gaps that complicate interest-rate decisions to airport slowdowns and household cash flow stress, we connect the dots to mortgages, servicing, and credit union balance sheets.

Then we pivot to a rare bright beam: the Road to Housing Act. It’s the most extensive housing package to move in years, and it cleared the Senate Banking Committee unanimously before hitching a ride on the NDAA. We unpack how “Senate magic” pushed it forward, why the House lacks a clean counterpart, and what the conference process looks like when the little four corners start trading priorities. For credit unions and lenders, this could mean incremental but meaningful improvements to housing supply, financing access, and community development—provided the final text survives the House-Senate negotiations.

We also surface risks hiding in plain sight: the lapse in federal flood insurance during peak storm season, the legal and operational uncertainty from RIFs aimed at programs like the CDFI Fund and HUD, and what that means for community institutions already stretched by high rates and tight inventory. Throughout, Zach Fister offers a clear map of the politics, the policy, and the practical steps leaders can take now—member outreach for furloughed workers, skip-a-pay frameworks, pipeline reviews in flood zones, and rate-lock strategies when official data go dark.

If you value straight, helpful guidance on housing and policy without the noise, you’ll find it here. Subscribe, share with a colleague who needs the signal, and leave a review to help more listeners navigate a tricky moment with clarity.

Sponsored by Loan Vision.

What if the best way to serve members one-on-one is to scale their guidance to thousands? That’s the question we explore with Homebot’s Nicole Herrick, a credit union veteran who moved from the teller line and branch leadership to a fintech seat where impact multiplies. We dig into how “people helping people” becomes a practical strategy in mortgage lending, why credit unions scrutinize technology differently, and how vendors can genuinely support member outcomes without losing the human touch.

Nicole shares the journey from community-first banking to platforms that deliver personalized homeowner insights at scale. We talk about speaking the credit union language, aligning tools to culture, and measuring success by loyalty, retention, and clarity for members navigating equity, affordability, and timing. Expect straight talk on vendor fit, the patience required for two- to three-year relationship cycles, and the power of authentic partnerships that outlast budget shifts. Along the way, we trade stories about career pivots, purpose, and the small choices that build trust inside lending teams and across communities.

You’ll come away with a clear playbook: connect features to member value, prioritize education through the mortgage life cycle, and choose partners who match your cadence, not just your price point. You’ll also meet the human behind the role, family-fueled motivation, a home that doubles as a friendly “petting zoo,” and a sense of fun. Subscribe now, share this episode with a colleague who sells to or leads within a credit union, and leave a review to tell us your best long-game win.

Housing isn’t just math on a screen, it’s a story about stability, memory, and the people who fight to keep a roof overhead. We sit down with Julian Joseph, former FHA leader and founder of JYJ Consulting, to unpack what the “human side of housing” really means when rates are sticky, costs are rising, and trust is fragile. Julian takes us back to her time in foreclosure counseling, ground zero during the housing crisis, where desperate families taught her the North Star that still guides her work: every policy decision touches generations.

From there, we get practical. We talk about the AMI traps that exclude households who look “fine on paper” but are living paycheck to paycheck, and why empathy must be an operating system, not a slogan. Julian lays out a playbook for credit unions to lead: get creative with down payment assistance (split funds across points, closing costs, and principal to maximize life-of-loan affordability), layer support with HFAs and employer contributions, and bring real member stories to policymakers so rules track with reality. We also examine a cultural shift that turns originators into trusted advisors, coaching members to restructure debt, delay a close, or pursue a different path when that’s the right move. That honesty fuels referrals, lowers default risk, and rebuilds confidence in a market still shadowed by 2008.

Trust sits at the center of this conversation, and credit unions hold a unique advantage: multi-generational relationships and community roots. Use them on purpose. Host family days, financial wellness nights, and open-door hours where members can share what “affordable” really feels like in their ZIP code. Then carry those insights upstream. We close with a reminder that kindness isn’t soft; it’s how coalitions form and change happens.

If this resonates, share it with your team, subscribe for more human-first mortgage conversations, and leave a review telling us how you’re building trust and affordability in your community.

Consistency might be the most underrated superpower in the mortgage industry. While many professionals chase the next big strategy or market shift, Rebecca Lorenz, CEO and founder of Infinite Success Strategies, reveals a profound truth: your daily habits determine your ultimate success.

During this illuminating conversation with host Peter Benjamin, Rebecca unpacks how small, consistent actions compound over time to create extraordinary results for mortgage professionals. She challenges the disconnect between what originators say versus what they actually do, with most claiming to be relationship-focused while fewer than 10% maintain regular contact with their database.

The episode introduces practical frameworks anyone can implement immediately, including the powerful FROG method (Family, Recreation, Occupation, Goals) for transforming transactional interactions into meaningful relationships. This simple approach helps originators overcome call reluctance and connect authentically with clients, revealing the 80% likelihood that significant life changes will impact someone's real estate decisions.

For credit union mortgage professionals specifically, Rebecca addresses the unique challenges of balancing relationship-building with transactional responsibilities. She shares strategies like scheduling dedicated weekly client calls and intentionally structuring your time to ensure consistent follow-through. She powerfully states, "People do not decide their futures; they decide their habits, and their habits decide their futures."

Whether you're struggling to reach your production goals or looking to take your already successful mortgage business to new heights, this episode delivers actionable insights on building the daily habits that create long-term success. Connect with Rebecca at infinitesuccessstrategies.com or on LinkedIn to continue the conversation about transforming your mortgage business through the power of consistency.

Sponsored by Xactus

Annmarie Conboy-DePasquale from Brownstein Hyatt Farber Schreck breaks down crucial policy issues facing credit unions today, from the looming government funding deadline to major legislative wins. We examine the state of play in Washington and highlight recent victories that will impact how credit unions serve their members.

Here's what you need to know:

• Government funding expires September 30th, but a continuing resolution is likely to extend it until mid-November. Without an agreement, a shutdown could occur, with impacts increasing the longer it lasts. The thin margins in both the House and the Senate make bipartisan cooperation essential but challenging.
• Trigger leads legislation was signed into law on September 5th and will take effect on March 5th, 2026
• The Unified Agenda reveals upcoming regulatory actions from CFPB and NCUA. The CFPB plans to revise UDAAP interpretation and issue advanced notices on loan originator compensation.
• The Road to Housing Act was passed unanimously out of the Senate Banking Committee with 28 provisions.• The Housing Act includes measures on housing supply, manufactured housing, appraisal process reform, and small-dollar origination. The bill may be attached to the National Defense Authorization Act to improve passage chances

Don't miss this and more on this edition of the ONpoint Podcast, the Policy Series. Tune in now!

Sponsored by Loan Vision