You have heard the advice to design with the end user in mind.
In this episode, I suggest something more specific. Design with your mum in mind.
Not because she represents everyone. But because she quickly reveals where things feel confusing, stressful or unclear.
If something works for your mum, it usually feels calmer and more human for everyone else too.
I talk about:
- Why familiarity creates blind spots in digital design
- How clear language improves user experience
- Why clever layouts can reduce confidence
- How to write error messages that feel calm and helpful
- Why accessibility should feel like common sense
- The value of testing with people who are not in tech
This episode is for small business owners, designers, and anyone building something online.
If your mum can use it without help, frustration, or feeling lost, you have probably done a good job.
Design with empathy.
Design with clarity.
Design with your mum in mind.