This week Nick talks to Christen Gilchrist

Christen is an organisational psychologist who applies psychological principles to the workplace, helping businesses improve how their people, teams and structures function. Drawing on behavioural science and systems thinking, she works across leadership, change, performance and culture, diagnosing what isn't working and designing more effective ways of working.

Nick and Christen discuss her journey from social care and NHS bed management to founding Core Potential Solutions, an organisational psychology consultancy. Her early experience navigating dysfunctional systems in the NHS gave her a clear lens on how broken processes impact both people and performance — and a drive to help organisations do better.

The conversation also covers the realities of building a consultancy business, including the challenge of marketing sensitive, high-level work where clients rarely allow their engagements to be made public.

Find out more about Christen's work at Core Potential Solutions

Christen's Book Choices
Thinking Systems by Donella Meadows
Four Thousands Weeks by Oliver Burkeman

Christen's Music Choice
Old Pine by Ben Howard

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