#8: Have a Cup of Tea: Bridging Complexity in Emergency Management with Todd Miller
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#8: Have a Cup of Tea: Bridging Complexity in Emergency Management with Todd Miller
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In this episode of It Depends, Matt and Tenille sit down with Todd Miller, Associate Director of Resilience at Auckland University of Technology (AUT) and creator of the Complex Adaptive Disaster and Emergency Management (CADEM) Framework - a systems-based rethink of how we prepare for, respond to, and recover from disasters.
Todd brings a deeply relational take to emergency management. Drawing from years in the Army, firefighting, and the National Emergency Management Agency (NEMA), he reflects on how our ability to respond well in moments of crisis depends less on command and control - and more on the quality of the relationships that connect people, organisations, and communities before disaster strikes. His key tip? Invest time building trust over a cup of tea - it might be the most powerful hidden preparedness strategy we have.
Resources mentioned in the episode include:
- Todd's paper proposing the CADEM Framework
- The toolkit built off the paper, which includes templates and processes for use by organisations and communities
- Todd's methodological paper on Constructivist Networked Grounded Theory