Kristen Young tripled her mortgage business without spending more on marketing.

She did it by changing how she treated relationships.

In this episode, Kristen shares how adding more warmth, patience, and intention to an already competent business helped her increase referrals, repeat clients, and overall volume.

What I like about this episode is how practical it is. Kristen breaks down the small changes she made to her calls, client experience, team structure, and referral relationships that led to real growth.

• Why Competence Wasn’t Enough - Kristen realized that doing great work did not automatically create loyalty or referrals.
• How She Improved Her Discovery Calls - She went from five-minute calls to deeper conversations that helped clients feel heard and understood.
• Why Warmth Creates More Influence - Combining expertise with empathy helped Kristen build stronger and more valuable relationships.
• How She Made Growth Feel More Personal - Kristen built systems and a team without making clients feel passed around or forgotten.
• Why Gratitude Is a Growth Strategy - She became more intentional about recognizing, rewarding, and appreciating the people who supported her business.

You may not need more leads.

You may need to take better care of the relationships you already have.

To connect with Kristen, check out the links below: Instagram Facebook LinkedIn https://kristenyoungmortgages.ca/

Follow me on Instagram: www.instagram.com/scottpeckford/ I Love Mortgage Brokering: www.ilovemortgagebrokering.com Find out more about BRX Mortgage: www.whybrx.com

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I Love Mortgage Brokering is in partnership with Ownwell. To see how top brokers are keeping clients engaged and generating leads from their database, visit ownwell.ca/scott.