In this episode, Polina and Dr. Lola unpack what happens when workplace conflicts take an unexpected turn — what they call “the curveball.” Whether it’s defensiveness, shutdown, or denial, these moments often derail even our best intentions to connect.

Together, they explore how emotional disconnection fuels these reactions and how leaders, managers, and teammates can use the EmC process to slow things down, recognize protective behaviors, and create safety for real conversations to happen.

Tune in to learn:

• Why “curveballs” in conflict are really protection signals, not attacks
• How to spot the pursuer–withdrawer cycle and use the right phrases to rebuild trust
• What managers can do to help two people reconnect without taking sides
• Why expressing emotion is like putting down a heavy bag of bricks — freeing both the heart and mind

Join Polina and Dr. Lola as they show how even the toughest moments can become opportunities for healing, connection, and growth at work.

The Leader in You is the go-to podcast for anyone who wants to create a workplace culture where you can thrive.

Envision a future where you are more grounded, confident, and in sync with your team.

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Connect with Dr. Lola Gershfeld:

LinkedIn: Dr. Lola Gershfeld
Instagram: @drlolaemc

Connect with Polina Marian:

LinkedIn: Polina Marian
Instagram: @livewithfivekids

Dr. Lola Gershfeld, a distinguished organizational psychologist, has dedicated her career to delving into the intricate layers of employee engagement, team ...