#54 | Human Infrastructure: Why People Are the Real AI Advantage | Barbara Wittmann
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#54 | Human Infrastructure: Why People Are the Real AI Advantage | Barbara Wittmann
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Episode OverviewAfter 25 years inside enterprise transformation projects, Barbara Wittmann, Founder of the Digital Wisdom Collective, reached an uncomfortable conclusion: most technology projects don't fail because of the technology. They fail because organisations never built the human infrastructure to support it.
In this episode, Barbara and Pete unpack why she treats people as infrastructure in exactly the same way IT treats servers, including test environments, upgrade cycles and ongoingmaintenance. They get into alignment debt, the hidden cost that builds up when leadership assumes consensus that was never actually verified, and why 70 per cent of project time is spent solving the wrong problem entirely. Barbara also shares her four-pillar framework for collective problem-solving,why she believes organisations need “chiefs” rather than managers, and why AI's biggest gift might be forcing us to finally get honest about our own hallucinations.
This conversation is forleaders under pressure to show AI results fast, anyone running (or living through) a transformation project, and anyone curious about what “wisdom” actually means in a digital-first world.