Lucien Besse of Shippeo talks about navigating supply chain chaos; data quality & continuous improvement; AI; and the keys to visibility project success.

[03.38] An introduction to Lucien and the journey that led him to co-found Shippeo.

[07.07] The biggest sources of chaos for supply chain teams, and why they need flexibility and visibility.

"Supply chain managers need to make hundreds of decisions every day, every hour, every minute – they need to navigate uncertainty every single day, and that hasn't changed… What has really changed is the number of disruptions."

[09.28] Why supply chain professionals are 'the calm in the storm,' what even small problems amidst the backdrop of chaos mean for businesses, and how Shippeo help customers with both inbound and outbound challenges.

[15.00] The big issues that sit behind supply chain chaos, and why trust in data is crucial.

"Visibility is a commodity, everybody needs it. But accurate visibility is not a commodity. The reliability of the information you provide to the customer needs to be correct, and they need to have the ability to take action. Because the end goal is not just to look at an ETA on a platform, it's to take an action."

[18.02] The importance of data quality and why it's a continuous improvement project.

"When we talk to our customers, we tell the truth. There is work to be done, there's no magic wand. It's continuous improvement."

"Visibility is about technology, but also about process and people."

[23.47] The importance of honesty and setting clear expectations in communications with customers, and why three-way collaboration between vendors, carriers and customers is key.

[28.37] How data issues impact the success of AI, and how Shippeo is leveraging AI for customers.

"There are two main pillars when it comes to AI – data quality and automation of manual tasks, and making visibility actionable through workflows."

[33.31] What success looks like, how organizations can ensure their visibility projects are a success, and why change management relies on understanding people and their daily habits.

[40.13] The two core areas Shippeo will be focusing on in 2026.

Head over to Shippeo's website now to find out more and discover how they could help you too. You can also connect with Shippeo and keep up to date with the latest over on LinkedIn, Facebook, Instagram or X (Twitter), or you can connect with Lucien on LinkedIn.

If you enjoyed this episode and want to hear more from Shippeo, check out:

• 494: The Digitization Dilemma: Overcoming Transformation Failures with Shippeo
• 443: Mastering Visibility: Insights from LogTech Live with Shippeo
• 486: Revealed – The Number One Way To Make Your Supply Chain Future-Proof
• 475: Leverage Real-Time Transportation Visibility, with Shippeo

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