Today on The Owner Seat Podcast, host Albert Ramos

breaks down the truth about what’s coming next in fitness,

wellness, and franchising — and why AI isn’t a feature…

it’s a business model shift.

My guest is Garrett Marshall — CEO & Founder of

Wellbuilt Ventures and former President of Xponential+.

Garrett has 22+ years across fitness + tech + SaaS growth,

with real operator outcomes (including two IPOs).

This episode is for boutique studio owners, franchisees,

and franchisors who want to win in 2026 without drowning

in tools, hype, or “AI theater.”

1. buying tech that doesn’t improve retention or margin
2. running 20–30 disconnected tools with no real ROI
3. hearing “personalization” but seeing zero behavior change
4. feeling behind without knowing what actually matters
5. security fear narratives with no actionable plan

1. AI as a margin event
2. How intelligence changes cost structure, speed, and profit.
3. Personalization at scale (what actually breaks)
4. Why most AI “personalization” fails in real operations —
5. and what use cases actually move retention.
6. The “one app for everything” trap
7. What to build instead: connected ecosystems that don’t
8. break your workflows.
9. The 2026 stack: systems of record + integrations
10. Where most operators fail (and how to rationalize tool
11. sprawl without disrupting the business).
12. Agents + security: what’s real
13. What browser-native agents make possible, and what
14. leaders should do now to reduce risk without paranoia.

Franchisors:

Build a defensible tech + data standard across the network,

reduce variability, and protect the brand experience.

Franchisees / Multi-site operators:

Stop bleeding margin through tool bloat, identify the first

workflows to AI-assist, and drive measurable ROI.

Boutique owners:

Get a clear filter for what matters, what’s noise, and how to

build a simpler operating system that improves retention.

📊 Work with Albert —...