4 Leaky Holes in Your Practice Revenue Bucket with Linda Miles
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Revenue doesn't just disappear in a single dramatic event — most of the time, it leaks out quietly through gaps in systems, habits, and oversight that busy practice owners never have time to examine. In this episode, David Harris welcomes legendary dental practice management consultant Linda Miles to identify the four most common and costly ways dental practices lose money they never know they're losing.
Linda Miles has spent over 50 years helping dental practices reach their potential. Her observation, honed across thousands of practices, is that the same four structural weaknesses appear again and again — and that fixing them can transform a practice's financial performance without adding a single new patient.
Topics covered include:
- The four specific "leaky holes" draining revenue from most dental practices
- How poor scheduling habits cost practices tens of thousands of dollars per year
- The production and collection gaps that most dentists never measure
- Why undiagnosed or unpresented treatment is one of the biggest hidden revenue losses
- How front desk systems and patient communication affect your bottom line
- Practical, immediate steps to plug each revenue leak
- How embezzlement interacts with and hides behind these systemic weaknesses
About Linda Miles: Linda Miles, CSP, CMC, is one of dentistry's most celebrated practice management consultants, speakers, and authors. With a career spanning more than five decades and thousands of dental teams trained, she is regarded as one of the founding voices of dental practice management as a discipline. Visit www.lindamiles.com for more information.
To learn more about protecting your dental practice's revenue from theft and embezzlement, visit www.prosperident.com or schedule a consultation at www.prosperident.com/meetwithdavid.
Timestamps: 0:00 - Introduction / Show open 3:25 - The four specific "leaky holes" draining revenue from most dental practices 12:08 - How poor scheduling habits cost practices tens of thousands of dollars per 20:51 - The production and collection gaps that most dentists never measure 32:00 - Why undiagnosed or unpresented treatment is one of the biggest hidden reven 40:00 - How front desk systems and patient communication affect your bottom line 48:00 - Practical, immediate steps to plug each revenue leak 56:00 - How embezzlement interacts with and hides behind these systemic weaknesses 1:04:28 - Closing / How to contact Prosperident