365 Explained - 006 - Teams Queues App
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365 Explained - 006 - Teams Queues App
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概要
Ever wondered if the Teams Queues App could save you from a full contact centre deployment? Ben and Zach get into Microsoft's Contact Center Lite experience in episode six of 365 Explained. In this episode, we explore:
🔹What the Queues App actually is (and what it isn't) 🔹The Teams Premium licensing question—who needs it?
🔹Monitor, whisper, barge, and takeover functionality explained
🔹Real-time analytics (spoiler: it actually updates in seconds)
🔹Shared call history, the feature that finally arrived
🔹When Queues App is enough vs when you need a proper contact centre
🔹What's still missing (hello, Copilot button?)
Whether you're already running Call Queues and curious about the upgrade, or evaluating whether to skip the third-party contact centre entirely, this one's got you covered.
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