『358 – Beyond the Front Desk: Empowering Hotel Staff Against Trafficking』のカバーアート

358 – Beyond the Front Desk: Empowering Hotel Staff Against Trafficking

358 – Beyond the Front Desk: Empowering Hotel Staff Against Trafficking

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 Michael Dominguez joins Dr. Sandie Morgan as they explore how the hospitality industry can move beyond discomfort to become a powerful force in preventing human trafficking through intentional cultural change and staff empowerment. https://youtu.be/2kniCIaa21g Michael Dominguez Michael Dominguez is the President and CEO of Associated Luxury Hotels International (ALHI), where he leads a global sales organization of nearly 80 professionals across 26 offices worldwide, serving as a trusted partner for meeting and event professionals seeking the best independent luxury properties and experiences. With over 30 years of experience in luxury meetings and events, Michael holds the Certified Hospitality Sales Executive (CHSE) credential and has earned multiple accolades for his leadership. He is an active and influential member of several industry associations, including serving as Past Chairman of Meeting Professionals International's (MPI) International Board and co-chairing Meetings Mean Business. Michael has been recognized among the "Top 25 Most Influential People in the Meetings Industry" and "50 Most Influential Hispanics in the U.S." In 2025, he received the ASAE Global Association Visionary Award. Under his leadership, ALHI has become a leader in anti-trafficking efforts within the hospitality industry, earning the Freedom Award for their commitment to this cause. Key Points The hospitality industry lost critical ground during the pandemic when hotels shifted to mobile check-in and bypassed front desks, which had been a primary checkpoint for identifying potential trafficking situations. Training hotel staff to recognize trafficking signs includes looking for unusual requests like multiple room keys, excessive towels and linens, extended "do not disturb" signs beyond 24 hours, and implementing wellness checks within that timeframe. Major hotel brands and management companies are now required to participate in American Hotel Lodging Association's accredited training programs, though franchise owners and smaller independent properties remain gaps in universal coverage. Making people "uncomfortable for 10 minutes" at every opportunity is essential because the hospitality industry naturally avoids discussing difficult topics, yet this intentional discomfort drives cultural change and awareness. Personal storytelling that puts a human face to trafficking—such as sharing survivor Faith Ramos's story—creates deeper impact than statistics alone and motivates 80% of people to ask how they can help. The "pounding the rock" philosophy from the San Antonio Spurs—asking daily "are we better today than yesterday?"—provides a framework for sustained, incremental progress in anti-trafficking efforts across the industry. Collaboration is expanding beyond hotels to include clients, electrical companies adding hotline information to service trucks, and organizations like the Aruna Project that employ survivors, demonstrating how every sector can play a position in the broader movement. AI technology offers hope for identifying trafficking patterns by analyzing unusual service requests and alerting staff to abnormal frequency of activities that might otherwise go unnoticed in large hotels. Resources Episode 352 - Empowering Change: Holding Hotels Accountable for Trafficking Spurs Video - "A Beautiful Game" Transcript [00:00:00] Michael Dominguez: One thing I promised is, I promise you I'm gonna make people uncomfortable, at least for 10 minutes at every opportunity I can. [00:00:06] Delaney Mininger: Every hotel is either part of the prevention network or a gap that traffickers exploit. And the signs are there, multiple room keys, extra towels, privacy signs that are up for days. And when COVID removed their front desk check-in, they lost their most important checkpoint. [00:00:22] Leaders like Michael are showing us how to rebuild it and make it stronger. Hi, I'm Delaney Mininger,
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