Twice a year at Cavalry Appliance Service, every team member sits down across the table with a printed document that both people sign before anyone stands up. Those conversations are not dreaded. They are some of the best ones we have all year. When Ginny brings this up with other local service business owners, the reaction is usually a wince.

The excuses rhyme. It feels too corporate for a three person shop. I see my guys every day, they know how they are doing. I would not even know what to put on the form. But the pattern keeps showing up: the businesses fighting turnover, slipping standards, and that one employee everybody knows is coasting are the same businesses where nobody has ever had a structured, documented conversation about performance.

Ginny walks through the exact evaluation system she and Joe run at Cavalry. The written job description that has to come first. The three scored parts: mission, vision and values, job duties for every hat a person wears, and professional goals. The zero to three language where nobody is a two out of five; they are learning, winning, or leading. The comment rules that keep scores honest. The 30, 60, and 90 day rhythm for new hires, and the day it made a hard decision clear. Plus how the scorecard ties to profit share so the money is never a mystery.

If you have a team and no system for telling them where they stand, this is your next piece of work on the mountain. Grab your gear.

Mentioned in This Episode:

• The One Minute Manager by Ken Blanchard
• Radical Candor by Kim Scott
• Dare to Lead by Brene Brown
• Episode 3: Mission, Vision, and Values
• Episode 14: Building Your Org Chart
• The Eight Thousander™ Expedition

Thanks for listening to The Business Mountain Podcast.

If you enjoyed this episode and want to keep learning how to work ON your business with systems, strategy, and practical tools, here are a few ways to stay connected:

Website: https://www.outcomeacademy.com/

Facebook: https://www.facebook.com/ginny.outcomeacademy

Instagram: https://www.instagram.com/ginny.outcomeacademy/

YouTube: https://www.youtube.com/@outcomeacademy

LinkedIn: https://www.linkedin.com/company/outcome-academy

If this episode was helpful, be sure to follow the show or subscribe on YouTube so you don't miss future conversations. If you know a local service business owner who could use this, it would mean the world to us if you'd share it with them.

Your outcome isn't a wish. It's a decision.