In this episode of the ABA Business Leaders Podcast, hosts Stephen and April Smith take it back to basics with a deep dive into one of the most overlooked but critical foundations of any ABA practice — policies and procedures.

From compliance and hiring to accountability and growth, Stephen and April break down why written policies aren’t just “paperwork,” but the structure that keeps your business legal, consistent, and scalable.

Whether you’re just getting started or refreshing an existing clinic, this episode is a must-listen for any ABA business owner serious about long-term success.

Key Takeaways

• Compliance isn’t optional. Follow your state’s laws and regulations — even if past employers didn’t.

• Policies help you hire better. Great staff want structure and clarity from day one.

• Get it out of your head. Your policies are the written version of your values and vision.

• Skip the AI shortcuts. Automated policies can miss crucial legal and ethical details.

• Follow through matters. Policies only work if you actually enforce them.

• Keep them alive. Review and update your policies monthly to stay current and consistent.

Sponsored by MarginKeepers

This episode is proudly sponsored by MarginKeepers — the go-to accounting and consulting team for ABA providers who want clean books, strong margins, and peace of mind.

👉 Learn more here: https://3piesquared.com/business-affiliate/MarginKeepers

Resources & Links

Stay ahead with practical insights from the ABA Business Leaders Podcast:

👉 https://3piesquared.com/productDetails/ABA_Business_Leaders_Podcast_CEUs

Wondering how to start an ABA business or how to know your ABA business is ready to scale? Take the free ABA Business Readiness Assessment:

👉 https://3piesquared.com/aba-business-readiness-assessment

Need straightforward ABA billing tips to keep your cash flow healthy? Grab the quick guide here:

👉 https://3piesquared.com/productDetails/ABA_Billing_Tips

Get in Touch

Got a question or topic you’d love Stephen and April to cover? Call the ABA Business Leaders Hotline: (737) 330-1432

This week on the ABA Business Leaders Podcast, Stephen and April continue the Back to Basics series by tackling one of the most critical foundations for any ABA practice: operations agreements.

From legal safeguards to conflict resolution, they break down the agreements and systems that keep a business running smoothly — and why getting them right early can save you major headaches later.

🔍 Inside the Episode:

✅ Avoiding common mistakes – Stephen explains why a solid legal system is non-negotiable when drafting operations agreements. His tip: don’t rely on AI templates — use a trusted resource like LegalShield to protect yourself from costly missteps.

✅ Ownership and roles – April and Stephen share how easily things can get messy with multiple partners, and why defining roles and responsibilities at the start sets everyone up for success.

✅ Money, money, money – From who has access to who makes decisions, clearly defining financial roles keeps your practice secure and sustainable.

✅ Impartial financial mentors – Stephen emphasizes the importance of having an outside, impartial perspective when it comes to money.

✅ Hiring and firing – April and Stephen discuss how defining “quality” is key. Their method: brainstorm individually, then come together to compare and align your expectations.

✅ Roles and responsibilities – April highlights the value of a clear chart for employees so everyone knows who to turn to. These charts will evolve as your business grows, but they’re critical for clarity at every stage.

✅ Conflict resolution – From policies to personal growth, April emphasizes the importance of mental health support. Working with a therapist can make you a stronger communicator and leader when tensions rise.

💡 Whether you’re just launching your ABA practice or refining your systems as you grow, this episode will help you build operations agreements that protect your business, your people, and your peace of mind.

📌 Resources:

ABA Business Readiness Assessment – See where your business stands

Book a Consult with Stephen – Honest guidance from someone who gets it

📞 Want to get in touch via our hotline? Give us a call at (737) 330-1432!

Market Analysis for ABA Businesses: Back To Basics

This week on the ABA Business Leaders Podcast, Stephen and April continue the Back to Basics series with a practical deep dive into market analysis — one of the most important, and often misunderstood, steps in building an ABA company.

From cutting through the noise of 40-page reports to understanding what your competitors really charge, this episode is all about asking the right questions and applying lessons you can actually use.

💡 Whether you’re planning your very first clinic or refining your growth strategy, you’ll walk away with a sharper sense of how to analyze your market and use that knowledge to make better business decisions.

🔍 Inside the Episode:

✅ The job that keeps changing – Stephen explains how quickly your role evolves once you open your doors, and why setting clear boundaries on services and clients is essential.

✅ Five questions that matter – April breaks market analysis down to the basics: Who, What, Why, Where, and How. No lengthy reports required, just clarity on the right questions.

✅ What people say vs. what they do – Stephen shares a hard-earned lesson about the gap between verbal commitments and the real-world follow-through required when launching clinics or new services.

✅ Defining your own goals – April reminds us that not every business needs to scale to a multi-clinic model. Growth should be aligned with your personal goals, not someone else’s playbook.

✅ Setting rates with confidence – Stephen stresses that rates should rise, not fall, with private funders, and that knowing competitors’ pricing keeps you competitive.

✅ Collaboration as strategy – April highlights the increasing demand for BCBAs and ABA services, and why working with other providers can strengthen both your business and your community.

📌 Resources:

✅ ABA Business Readiness Assessment – See where your business stands

✅Book a Consult with Stephen – Honest guidance from someone who gets it

📞 Want to get in touch via our new hotline? Give us a call at (737) 330-1432!

🎧 Tune in, take notes, and put these fundamentals into action — your business will thank you for it.