🔍 Episode Summary

In this episode, we sit down with Tim Butler, a seasoned service manager in the septic industry, to talk about what it really takes to build a team that’s proud of their work and dedicated to customer service. From creating a strong internal culture to changing public perceptions of septic work, Tim shares insight on why pride, professionalism, and education matter in every service call. This one’s a must-listen for anyone in the skilled trades—or anyone looking to lead a team that shows up and shows out every single day.

💡 Key Takeaways

• Customers notice—and appreciate—when their property is left spotless.
• A strong, pride-filled team culture drives performance and retention.
• Technicians who take pride in their work deliver better service.
• Educating both the team and customers builds trust and value.
• Clean uniforms and trucks reflect the quality of the business.
• Leadership is the spark that ignites team pride and engagement.
• The septic industry is essential and deserves respect.
• A service-first mindset leads to long-term customer relationships.
• The skilled trades are finally getting the recognition they deserve.

📺 Watch the Full Episode: Catch the full conversation on our YouTube channel

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🎧 Thanks for Listening to Handle The Sh!T!

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