292:Culture Is the Work: How Leaders Shape Trust, Engagement, and Patient Experience, with October Ambrose
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292:Culture Is the Work: How Leaders Shape Trust, Engagement, and Patient Experience, with October Ambrose
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概要
In this episode of The Human Side of Leadership in Healthcare, Dr. Pelè speaks with October Ambrose, Vice President of People Partnerships and Engagement at Central Health, about what culture actually looks like inside a mission-driven healthcare organization.
They explore why culture is not something leaders define once, but something teams build and experience every day through behavior, especially under pressure.
October shares how trust, transparency, and empathy shape engagement more than mission alone, and why even the strongest purpose-driven organizations can struggle when leaders lose sight of culture in real moments.
The conversation also dives into the gap between what leaders know and what they actually do, how teams support each other when that gap shows up, and why true empathy is one of the most important leadership behaviors in healthcare today.
This episode offers a practical and honest look at how culture drives patient experience, team engagement, and organizational performance, not through statements, but through everyday actions.
Connect with October Ambrose on LinkedIn:
https://www.linkedin.com/in/october