288. Leading a Team Confidently Through Stressful Moments
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288. Leading a Team Confidently Through Stressful Moments
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In the third part of our focus on healthy coping mechanisms we take a team perspective. Keeping an operational team energised during difficult situations, we are joined by Chris Parsons who has years of experience leading high pressure incident response teams.
Chris shares the leadership behaviours that build psychological safety long before things go wrong: asking “how can I help,” being honest when you don’t know an answer, and having the personal conversations early so trust is already there when stress rises. We also get into practical, in-the-moment support that actually works on shift, from taking part of a colleague’s workload to something as basic as making sure they get a drink or lunch when stepping away could mean losing control of an incident.
An inspiring listen for anyone who is part of a team handling high pressure moments when every moment counts.