What if treating people like humans, not transactions, was your biggest business advantage?

Bart Berkey welcomes back his friend Kelly Bishop, Senior Director of Experiential Strategy & Organizational Engagement at Blood Centers of America, for a heartfelt conversation recorded live in Los Angeles. Kelly is one of the few guests Bart has ever invited back, and this episode is equal parts friendship and masterclass in human-centered leadership.

Together they explore the abundance mindset, why being genuinely happy for others is rare and powerful, and "humanality," Bart's term for making people feel cared for, valued, and seen, rather than processed, managed, or ignored. They dig into why so many experiences have become transactional, why a manager isn't always a leader, and why kindness absolutely moves the bottom line. The episode closes on something bigger than business: the "generosity crisis" and the blood shortage where one in three people will be affected.

What you'll take away:

• Abundance over envy. Being genuinely happy for others is a choice that lets you give instead of compete.
• Humanality defined: making people feel cared for, valued, and seen. "Emotional intelligence on steroids."
• The signs of people who truly care: they look you in the eye, they listen, and they don't interrupt to make it about themselves.
• A manager isn't a leader. We promote too many people who were never built to lead, and teams suffer for it.
• Kindness pays. Engaged people deliver better service, higher satisfaction, and more referrals.
• Help someone else win and you win too.
• Most people don't stop. Stop and look. Stop and ask, "Are you okay?"

Timestamps:
00:00 Abundance and being happy for others
02:00 Spotting people who truly care
04:00 Defining "humanality"
06:00 The generosity crisis
07:00 Managers vs. true leaders
09:00 The watered-down soup lesson
11:00 Kelly's role at Blood Centers of America
17:00 "60 Seconds of BCA" on the trade show floor
19:00 The blood shortage and the power of stories
21:00 "Most people don't..." Kelly fills in the blank

Learn more about Blood Centers of America at bca.coop and connect with Kelly Bishop on LinkedIn.