In this edition of the resident newsletter:

• Congratulations to our hamper competition winners! • Autumn competition time: a few of your favourite things • Add your next of kin to our newsletter mailing list • Have your say in the National Resident Survey 2026 • New publication scheme: your right to information • Awaab’s Law: what you need to know • Asking for your views the Housing 21 website • Join the Scamwise online presentation and Q&A • The Cinnamon Trust: support for you and your pet • An update on plug-in solar panels

Housing 21 helps older people live well with dignity and autonomy by providing support or care in quality social rent or shared ownership housing services.

Find out more about Housing 21: Visit the website: www.housing21.org.uk

Follow us on socials... 🔹 LinkedIn: /housing21 🔹 Facebook: /housing21 🔹 Instagram: /housing21living

In this edition of the resident newsletter:

• The National Resident Survey 2026 is coming soon
• Find out more about benefits at State Pension age
• Resident Trust Fund opens again in October
• Win a hamper full of treats, competition closes soon!
• Helping us keep you and your home safe
• 62 years of making a difference everyday
• Resident Retirement Living conferences in September
• Staying safe when using water butts and hosepipes
• News story roundup
• What’s coming up in October?

Housing 21 helps older people live well with dignity and autonomy by providing support or care in quality social rent or shared ownership housing services.

Find out more about Housing 21: Visit the website: www.housing21.org.uk

Follow us on socials... 🔹 LinkedIn: /housing21 🔹 Facebook: /housing21 🔹 Instagram: /housing21living

Listen to hear the latest Housing 21 news, including:

• Important updates delivered straight to your inbox
• Win a hamper full of treats!
• Post a Smile: our new resident pen pal scheme
• Growing greener together
• Help shape the future of Housing 21
• Resident Trust Fund helps communities thrive
• Catch up on our latest Let’s Talk sessions
• Help make service charges easier to understand
• Join us at our Retirement Living conferences

Housing 21 helps older people live well with dignity and autonomy by providing support or care in quality social rent or shared ownership housing services.

Find out more about Housing 21: Visit the website: www.housing21.org.uk

Follow us on socials... 🔹 LinkedIn: / housing21 🔹 Facebook: / housing21 🔹 Instagram: / housing21living

This is your audio edition of the resident Housing 21 Monthly Newsletter: June edition. Read to you by Lucy and Joel from the Communications Team.

In the July 2026 edition:

• • Housing 21 appoints new chair of the board
  • Retirement Living conferences: locations and how to book
  • Explaining heat networks, one simple standard for comfort
  • Awaabs Law update – watch our short video
  • Keeping cool this summer
  • Safe use of the communal outdoor spaces
  • Gardens coming to life for summer
  • Shared ownership homes available now
  • World Cup fever across our schemes
  • Residents celebrate landmark cohousing scheme in Birmingham
  • June news highlights

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: June edition. Read to you by Lucy and Joel from the Communications Team.

In the June 2026 edition:

• • Housing 21 Achieves C1 Consumer Standards Grading
  • Quarterly Performance Report: January–March 2026
  • Heat Networks Update: Standard Temperature Introduced
  • Launch of the Resident Experience Strategy 2026
  • Retirement Living Resident Conferences Announced for 2026
  • Monthly Repairs and Complaints Surveys
  • Help Shape the New Choice and Consensus Policy
  • Residents’ Survey and TSM Results Published
  • STAIRs Transparency Webpage Launched
  • Service Charge Network Releases New Explainer Videos
  • Sign Up for the Digital Corporate Newsletter
  • HMRC Launches “Tax Confident” Campaign
  • Digital Inclusion Support and Free Device Schemes
  • World Elder Abuse Awareness Day
  • Loneliness Awareness Week
  • May News Highlights: Community Projects and Resident Achievements

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: May edition. Read to you by Lucy and Joel from the Communications Team.

In the May 2026 edition:

• Residents’ Survey results: scheme reports are now available
• Making is easier to access information – new publication scheme
• Housing 21 signs the ASB Help Pledge
• Digital inclusivity and support
• Free mobile data for people in need
• Could you be missing out on support?
• Feel more confident about tax in retirement
• Resident conferences 2026 – save the dates
• A remarkable milestone for Kath at Mays Court
• Marking VE Day
• National Gardening Week 2026
• April News Highlights
• Check your pendant alarm each month

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: April edition. Read to you by Lucy from the Communications Team.

In the April 2026 edition:

• Let’s celebrate National Gardening Week
• Happy Easter from everyone at Housing 21
• Help with energy costs through HACT
• Extra support you may be able to claim
• Have you seen our complaints reports?
• Reporting your Annual Rent Change to Universal Credit
• Housing 21 is celebrating National Pet Month
• Sharing stories from around our schemes on social media
• Let’s Talk Retirement Living and Extra Care coming soon
• St George’s Day Activities

Check your pendant alarm each month

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: March edition. Read to you by Lucy and Joel from the Communications Team.

In the March 2026 edition:

• Spring into gardening
• Performance Report now available for quarter three
• National Resident Survey results
• Explaining our repairs and complaints surveys
• An update on the Resident Trust Fund
• Go paperless: get your newsletter by email
• Property spotlight: Exploring Extra Care
• Benefits and grants support
• Fire Safety - staying put
• Compliments, comments and complaints, we want to hear from you
• Stay connected with YouTube videos and Let's Talk Sessions
• Care Survey coming soon
• Pendant alarm reminder

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with Housing 21:

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171