In the January edition:

• Welcoming 2026
• Don’t miss our latest Let’s Talk Extra Care
• Oldham residents strike a pose for a good cause
• Save money with Housing Perks
• Stay cosy and connected this January
• A quicker, safer response with Appello’s new Queue Management System (QMS)
• Nominations are open – help us recognise our outstanding contractors!
• Support to help you live well at home!
• Have your say through our National Resident Forums
• Changes ahead for homes with heat networks
• Making our website even more accessible
• Please check your next of kin details
• A fresh start for recycling
• Check your pendant alarm each month

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with us

🔹 LinkedIn: https://www.linkedin.com/company/housing21

🔹 Facebook: https://www.facebook.com/Housing21

🔹 Instagram: https://www.instagram.com/housing21living

In the December edition:

• Festive Greetings from all of us at Housing 21 and message from Bruce Moore
• Staying safe this winter
• We are dreaming of a green Christmas...
• Seasonal wellbeing matters
• Resident Voice: Get involved with our resident engagement events in 2026
• Let’s Talk Retirement Living: Autumn 2025
• Coming soon: Help us recognise outstanding contractors!
• Two new performance reports available for residents
• Service Charge Budget discussions
• Guest Wi-Fi made simpler in communal lounges
• Water quality and hygiene
• Have you recently had a repair? We launched a repairs survey
• Reminder to Check your pendant alarm each month

Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England.

Connect with us

🔹 LinkedIn: https://www.linkedin.com/company/housing21

🔹 Facebook: https://www.facebook.com/Housing21

🔹 Instagram: https://www.instagram.com/housing21living

The Housing 21 Resident Newsletter keeps you informed with the latest news, updates, and opportunities from Housing 21. It’s designed to keep you connected, highlight ways to get involved, and share helpful tips to support you in your home and community. It is read to you by Lucy, Resident Communications Manager and Joel, Communications Executive.

In the November 2025 edition:

• New Director of Retirement Living joins Housing 21
• Resident discussion on understanding service charges: scheme budget meetings explained
• The updated Resident Handbook is here!
• Our first Quarterly Performance Report: your insight into how we’re doing
• Thank you for taking part in the National Residents’ Survey
• We will remember them…
• Diwali celebrations bring residents and community together to light up Seagrave Court
• Exploring healthy housing for older people at our annual conference
• Talk Money Week: 03 – 07 November
• Raising awareness during National Safeguarding Week
• Awaab’s Law: strengthening action on damp and mould
• Monthly smoke and heat alarm checks
• Guest Wi-Fi access made easier – coming soon!
• Check your pendant alarm each month

The Housing 21 Resident Newsletter keeps you informed with the latest news, updates, and opportunities from Housing 21. It’s designed to keep you connected, highlight ways to get involved, and share helpful tips to support you in your home and community. It is read to you by Lucy, Resident Communications Manager and Joel, Communications Executive.

In this edition:

• Resident discussion on end of year service charge statements is available on YouTube
• Resident launches new poetry book
• Housing 21 is recognised with a RSPCA award
• New digital advocacy recognition
• Performance information - why it matters
• Resident Survey now live
• Spotlight on scams
• Tips for keeping warm this Autumn
• Preventing damp and mould
• Spotting the signs of financial abuse
• Domestic Abuse Awareness month
• Reminders to test fire/smoke detectors and emergency pendants

Here is a link to Housing 21 YouTube Channel for videos: https://www.youtube.com/@housing2171

The Housing 21 Resident Newsletter keeps you informed with the latest news, updates, and opportunities from Housing 21. It’s designed to keep you connected, highlight ways to get involved, and share helpful tips to support you in your home and community.

In this edition:

• Exciting new appointments at Housing 21
• Have your say and help shape how we allocate homes
• Reflections on our complaints service
• Helping hands spotlight on: HACT pre-payment meter fund
• Have your say on national housing policy
• Lead the change to shape your community: National Resident Survey 2025
• Tackling damp and mould together
• Catch up on our resident conferences
• Let’s Talk Extra Care

Here is a link to Housing 21 YouTube Channel for videos: https://www.youtube.com/@housing2171

The Resident Newsletter keeps you informed with the latest news, updates, and opportunities from Housing 21. It’s designed to keep you connected, highlight ways to get involved, and share helpful tips to support you in your home and community.

In this edition:

• Helping Hands spotlight on: Pocket Power
• Saying goodbye and good luck to Pam Mastrantonio
• Keeping people and pets together: The Cinnamon Trust
• Housing 21 will proudly be taking part in Manchester Pride this August – and you’re invited to get involved!
• Retirement Living conference on tour – videos available soon
• Resident focus groups – thanks to those who have taken part
• Your voice matters – National Resident Survey, coming soon
• Working together to support those affected by domestic abuse
• Top tips for keeping your home safe
• Important safety recall notice from Air Fryer manufacturer: Tower
• Bridge the digital divide with Get Box
• A quick press for peace of mind – remember to test your pendant

This is your audio edition of the resident Housing 21 Monthly Newsletter: July edition. Read to you by Lucy and Joel from the Communications Team.

Housing 21 is a leading not-for-profit provider of Retirement Living and Extra Care for people over the age of 55. We operate in 215 local authority areas across England, managing over 24,000 Retirement Living and Extra Care properties and providing over 49,000 hours of social care each week.

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171

This is your audio edition of the resident Housing 21 Monthly Newsletter: June edition. Read to you by Lucy and Joel from the Communications Team.

Housing 21 is a leading not-for-profit provider of Retirement Living and Extra Care for people over the age of 55. We operate in 215 local authority areas across England, managing over 24,000 Retirement Living and Extra Care properties and providing over 49,000 hours of social care each week.

• Housing 21 website - www.housing21.org.uk
• Facebook - facebook.com/Housing21
• LinkedIn - linkedin.com/company/housing21
• Instagram - instagram.com/housing21living
• YouTube - www.youtube.com/@housing2171