How do you build trust and credibility with your clients? Is offering discounts a smart business move, or could it backfire? Join us on Business Boost Hour as Eric Beels and Crystal Privett dive deep into these questions with our guest, Ian Balderes, a seasoned flooring contractor and BNI member since 2018.

In this episode, Ian shares his journey from residential to commercial flooring and reveals the secrets to maintaining value and establishing credibility. Discover why follow-through—doing what you promise—is distinct from follow-up and how setting realistic expectations can enhance client trust.

We explore the delicate balance of providing value without resorting to discounts, and Ian shares his strategies for managing indecisive clients and staying organized. Tune in for actionable insights on building strong client relationships through education and communication. Don't miss this engaging conversation packed with practical tips for boosting your business credibility!

Ian Belderes' Bio:

Grew up in Carlsbad and attended Santa Fe Christian in Solana Beach for grades K-12. Received my BS in Statistical Science with emphasis in Actuarial Science from UC Santa Barbara (1994 -1998). Moved to Los Angeles and started working for William Mercer Consulting in the retirement department as an actuarial analyst (1997-2000). Moved back to the north county San Diego in September 2000 to obtain my MBA with emphasis is finance from San Diego State University. For next 10 years, worked for Finance 500, Inc in the fixed income department managing the secondary brokered CD trade desk living in south Orange County. Changed career paths in 2016, moved back to San Diego for a second time and entered the flooring industry. Started in retail sales, working at A1 Factory Direct Flooring until mid 2024 when I made the decision to change employers and focus on commercial work.

Check out his website here: Workplaceservices.com

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