A “popular” metric people like to look at is employee engagement. But I’ve always thought this data isn’t that useful and have wondered if this is the best data point to focus on to understand how people really feel about their work.

But if not this metric, where do we focus instead?

My guest today, Mark C. Crowley, argues that we need to “lead with both mind and heart” to create environments where employees feel supported and like they belong. And why the way we manage people today is unsustainable — and what leaders must do differently.

Learn more about Mark C. Crowley:

• Website
• Lead from the Heart Podcast
• X: @markccrowley
• Connect on LinkedIn

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