『1619: Mastering Listening and Storytelling in Business with Scott Harvey』のカバーアート

1619: Mastering Listening and Storytelling in Business with Scott Harvey

1619: Mastering Listening and Storytelling in Business with Scott Harvey

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In today’s workplace, it’s rarely the lack of communication that causes the biggest problems; it’s the fear of saying the wrong thing, the emails never sent, and the hard conversations avoided. Silence, mixed messages, and surface-level conversations quietly erode trust, culture, and productivity. Today’s guest, Scott Harvey, a former FBI-trained hostage negotiator, communication advisor, and author of “Silence Kills,” reveals why unspoken conversations and poor listening are costing organizations up to 18% of their payroll in miscommunication, and what to do about it. In this episode of Marketer of the Day, Scott breaks down the art and science of communication as he’s lived it: from high-stakes hostage situations and law enforcement media briefings to corporate boardrooms and keynote stages. He explains why communication is a “dance” instead of a formula, how tone and body language outweigh the actual words you say, and why in a world obsessed with content creation and TL;DR shortcuts, deep listening has become a rare superpower. Scott shares practical, real-world tactics leaders can use immediately: How to use tone, questions, and curiosity to “listen people” into the decisions you need them to make. Why silence without rapport feels like you don’t care, and how to break that silence in a way that builds trust instead of fear. How to leverage simple CRM notes and meaningful follow-up to create unforgettable experiences that keep customers and team members loyal (including a powerful hotel-cookie story you’ll remember). Ways to use AI as a research assistant and rehearsal partner, without becoming robotic or losing authenticity. We also dive into Scott’s passion for storytelling as a strategic tool. He explains how to collect everyday stories, test them on social media and podcasts, then refine them, just like a stand-up comedian, into a “quilt” of stories that emotionally land with audiences and make your message stick. https://youtu.be/lslOhSZaSsM?si=zKmDXkB8ix3Qj_uZ If you’re a founder, executive, coach, or team leader who senses that miscommunication, unasked questions, and unresolved tension are holding your people back, this episode will give you a new lens and a toolkit for leading with listening, speaking with confidence, and building the kind of trust that keeps your best people and best clients around for the long term. Quotes: “If there's no listener, there's no story. You can share stories all day, but if there's nobody there to interpret those stories, you're not communicating anything.” “Don’t script hard conversations. In an AI-driven world, that feels inauthentic. Trust your tone to convey that this is hard, but that you both will be better at the end of it.” “In a world that doesn’t ask you to listen much, listening today is so rare it’s like a superpower.” Contact Details: Book Scott Harvey Today → Transform the Way Your Team Communicates Communication Can Make, or Break Your Team: Connect with Scott Harvey on LinkedIn Ready to Change the Conversations That Matter Most? Follow Scott Harvey on X Follow Scott Harvey on Facebook for Powerful Communication Strategies Follow Scott Harvey on Instagram for Quick Communication Tips Silence Kills on Amazon
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