Hey Doc,

Were you taught that patients lie?

I was.

Somewhere during training, the idea got planted that our job is to uncover the truth because patients won’t always tell it. Then I became an attending and started experiencing it myself.

You spend twenty minutes counseling a patient. You draw diagrams. You answer questions. You document everything.

Then somehow…

“Nobody explained that to me.”

“The doctor never told me.”

“I never saw the doctor.”

If you’ve ever walked back to your office wondering whether you’re losing your mind, this episode is for you.

What surprised me is that it wasn’t until I left traditional practice that I gained enough distance to see these situations differently. And recently, while helping run our HVAC business, I watched my husband experience the exact same thing physicians deal with every day.

A customer insisted he hadn’t been told something that had been explained multiple times.

Sound familiar?

In this episode, I’m talking about why these interactions can feel so demoralizing, why they contribute to resentment and burnout, and how a little compassion can sometimes protect you more than the other person.

Not because patients are always right.

But because carrying around the belief that it’s you versus them is exhausting.

In this episode, I discuss:

• Why “patients lie” may be one of the most harmful lessons we learn in training
• How being repeatedly questioned can create resentment and burnout
• The surprising parallels between medicine and running an HVAC business
• Why people often misremember conversations without malicious intent
• How documentation protects us when memory and perception don’t match
• The role compassion plays in preserving your career longevity

If you’ve ever felt unseen, misunderstood, or questioned after doing your absolute best for a patient, this episode is my reminder that I see you.

And I believe you.

🎧 Listen now.

What did you think of the episode, doc? Let me know!

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