110 - Transforming the EV Automotive Customer Experience: CX Optimization
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110 - Transforming the EV Automotive Customer Experience: CX Optimization
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このコンテンツについて
EV companies need to provide customer service that is efficient, personalized, and capable of supporting both technical and non-technical users to maintain high satisfaction. Nearly 50% of EV drivers face issues with public chargers—such as malfunctions, payment errors, or inactive stations—resulting in frequent support calls and highlighting the value of well-trained service teams in building trust. Customer support demands can be complex, with users expecting real-time solutions, while measuring ROI remains challenging. This episode will explore strategies to boost customer satisfaction, lower costs, and uncover new revenue opportunities.
Topics Covered:
What is EV Customer Experience – CX
Reducing EV Customer Pain Points
Public Charging Support Issue Resolution
One-Stop Customer Information Access
Full Customer Lifecycle Management
Customer Education on EV Usage
Process Assessment and Mapping
Upskilling EV Customer Support Teams
Automation and System Integration
Proactive Customer Support Outreach
Loyalty and Retention Strategies
Personalization and App Digitization
CX for Multiple Automotive Segments
Data-Driven Customer Experience Insights
Technology-Aided Friction Reduction
Designing CX Before Implementing Technology