075: How Dave's Hot Chicken Builds Culture, Consistency, and Growth with CEO, Jim Bitticks
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In this episode of The Pineapple Perspective, host Troy Hooper sits down with Jim Bitticks, President and COO of Dave's Hot Chicken, for a deep conversation on leadership, hospitality, team building, and the operational foundations behind some of the fastest-growing restaurant brands in the industry. Jim shares how his early experiences from Jack in the Box to Rally's to Carl's Jr., shaped a service philosophy rooted in humility, empathy, and getting to "yes."
He discusses the long-standing team relationships that have followed him across multiple brands, the disciplined but human-centered training systems that enabled rapid scale, and the cultural principles that make growth sustainable. Jim also offers insight into Dave's Hot Chicken's trajectory following its billion-dollar investment, the brand's global expansion efforts, and why strong teams, clear brand ethos, and pride in the work continue to be the drivers of long-term success.
Topics Discussed in the Episode-
Jim's definition of hospitality and early service influences
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Career path from Jack in the Box to leading major fast-casual brands
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Building cohesive teams and retaining talent across multiple companies
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Key operational principles that enable rapid restaurant growth
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Dave's Hot Chicken's expansion strategy and post-acquisition outlook
Connect with Jim Bitticks:
https://www.linkedin.com/in/jim-bitticks-cfe-0bb37515
https://daveshotchicken.com/
https://www.linkedin.com/company/daveshotchicken
https://www.instagram.com/daveshotchicken/
https://www.tiktok.com/@daveshotchicken
https://www.facebook.com/ToLiveandFryInLA
https://www.youtube.com/@DavesHotChickenOfficial
This show is sponsored by Pepper Lunch. Find a location near you!
Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.