AI isn’t just reshaping workflows, it’s reshaping what it means to be valuable at work.

In this episode of Human Work After AI with Chris Fanchi, guest John Betancourt, CEO of Humantelligence & Ask Aura, breaks down the shift from technical expertise to managing AI agents, why soft skills are becoming the new power skills, and how personalized AI coaching can actually make work more human, not less.

John shares his journey from leading global brands like Puma and Decathlon to building the world’s first personalized AI workplace coach, and explains why he believes the future of work belongs to leaders who can manage complexity, not just code.

We also dig deep into enterprise AI adoption, cultural barriers, psychometrics, team formation, recruiting, and the rise of horizontal AI tools inside every Fortune 500 company.

Grounded in decades of global leadership and nine years building AI tools, John offers one of the clearest visions of how AI is transforming talent, culture, and human connection at work.

🔍 Key Themes- Why AI accelerates the need for human leadership skills- The new career path: 3–5 years working alongside AI agents before managing them- How hyper-personalized coaching works — and why it’s actually more human- The rise of the Chief AI Officer and why AI can’t be siloed- Why culture still beats compensation for engagement- Enterprise AI adoption: from 10% openness in 2022 to 50% in 2024

⏱️ Chapters00:00 — Why making work human still matters01:37 — John’s origin story & shift into AI + culture work04:34 — The link between culture, engagement & business performance07:38 — Transforming toxic cultures at scale (Puma, P&G)10:38 — Building globally-aware AI tools for culture & communication14:19 — How Ask Aura hyper-personalizes leadership guidance17:20 — AI-readiness assessments & workforce development20:47 — Designing optimal teams in seconds with psychometrics + AI24:57 — Hiring with culture-first AI recruiting tools28:45 — Why personalized leadership = more human leadership32:01 — AI in every job & the rise of horizontal AI tools35:41 — Enterprise AI adoption: fear, budgets & org structure38:55 — Which human skills will matter most in an AI world?41:44 — The new career ladder: managing AI agents

🔗 ResourcesAsk Aura & Humantelligencehttps://www.humantelligence.comhttps://www.askaura.ai

Connect with John:LinkedIn: https://www.linkedin.com/in/jbetancourt-ha-levi/

Chris Fanchi — Guide your business through the AI transition:https://bignorthnetwork.com

📘 Read Chris’s Book — Managing AI: Humans, Agents, and the Future of Work — Available now.Learn how AI is reshaping white-collar work and how leaders can stay human in the age of agents, automation, and algorithmic decision-making.👉 https://bignorthnetwork.com/managing-ai