『015: Hospitality Is Everything with Nicole Munce & Shauna Bonaime』のカバーアート

015: Hospitality Is Everything with Nicole Munce & Shauna Bonaime

015: Hospitality Is Everything with Nicole Munce & Shauna Bonaime

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概要

 On this episode of the Power Lunch Podcast, Tracie Munce and Lisa Carmichael (with Amy Sousa off conquering the world) sit down with powerhouse duo Nichole Munce and Shawna Bonaime.They dive into:Nichole’s lifelong calling to feed the world and her 20+ years in hospitalityShawna’s journey from farm life and anthropology to CPG, wine & spirits, and consultingHow COVID forced a hard reset in the restaurant industryWhy systems + soul (policies, procedures and people) are the real backbone of hospitalityWhat it really means to be human first in business and leadershipThe challenges and beauty of starting a business with a close friendPerfect for: restaurateurs, hospitality pros, and anyone dreaming of launching a business with someone they love and trust.References / Mentions:Merlin’s Rest (Nicole’s family restaurant)Eagan Arms Public HouseThe SMB Collective (described as “human first”)Help the House – hospitality industry support organizationHint Water (Cara Golden)National Beverage CorpVinai (Chef Yia Vang)Earl Giles / Earl Giles Apothecary (Mike)Jester Concepts restaurant groupManny’sTravailMeteor (kimchi hot dog)Wampel CoffeeOur Favorite Quotes:“You can’t just have good food in a parking lot anymore. You’re not going to make it.” – Shawna“Hospitality isn’t… it doesn’t start with the customer experience. It starts with my experience with the person in the mirror.” – Tracie“If I haven’t learned something, then my day is not done.” – Nichole“If you’re not continuing to grow, you’re always behind.” – Nichole“We all like to say 2020, but I honestly think it started before that… 2017–2018.” – Shawna on industry shift “If you’re a giver, you’ve got to be a receiver.” – Tracie “Everything should be human first… and we just want to bring it back to that.” – Shawna “Just because it doesn’t work for us doesn’t mean that you’re somehow undeserving of assistance.” – ShawnaMore about Nichole:With 20 years of executive experience in hospitality, events, and operations for 3M, Optum, and Aramark, Nichole leads with strong financial acumen and proven results. After spending seven years inside her family’s restaurant business, she developed a deep understanding of hands-on leadership, guest experience, and the operational heartbeat of a thriving hospitality brand. Now, stepping forward into her next adventure, Nichole brings the perfect blend of corporate expertise, entrepreneurial spirit, and people-first leadership to everything she does. Nichole's Website: www.embersandashco.comNichole's Instagram: https://www.instagram.com/embersandashco/More about Shawna: Shawna is the founder of The SMB Collective, a hospitality consulting group specializing in restaurants, wine and spirits brands, suppliers, and distributors. With deep experience in on-premise programming, retail strategy, and market development, she helps teams strengthen operations and tell their story with clarity and authenticity. Her work blends industry expertise with a human-first approach.Shawna's Instagram: https://www.instagram.com/the_smb_collectiveCall to Action:If this episode sparked a new idea, gave you a fresh perspective, or made you feel seen, share it with a friend or fellow powerhouse woman. Subscribe to the Power Lunch Podcast so you never miss an episode, and remember: keep showing up, keep rising, and there’s no ceiling you can’t break through!Connect with us:⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link Tree⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠Don’t forget to subscribe so you never miss an episode, and share this podcast with someone who could use a little midday inspiration!
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