『🎙️FS84 - Dealing with disruptive behaviours, with Alan Heckman』のカバーアート

🎙️FS84 - Dealing with disruptive behaviours, with Alan Heckman

🎙️FS84 - Dealing with disruptive behaviours, with Alan Heckman

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In today's episode, Umah welcomes facilitator Alan Heckman to share practical ways to handle disruptive behaviours in groups, drawing on his IAF England and Wales conference workshop and his background with ICA training. They talk about: Common challenges, from subtle withdrawal to over-participation to barbed comments Mango's in facilitation!Setting informal norms and tools for helping people feel heard while keeping the process moving. The facilitator personaAddressing hierarchy by depersonalising ideasUsing the group to redirect off-topic derailments. Quote highlights "The very first thing that I say is, 'Hi, my name is Alan. I'm a group facilitator. This is what I think a group facilitator is.'""What you need is not for the person to stop talking, usually. What you need is to make them a little bit more of a process-aware participant.""Usually, they're concerned about something important, something that they aren't feeling heard about or that they love or think is really critical... They keep talking because they fear it won't come out in the final result." "If somebody steps up and is being angry or disruptive...you might try asking them...'Can I ask you a question?' followed by 'What is it that would have to take place for you to find this process worth engaging with?'" Links Today's guest - Alan Heckman: Facilitator and Facilitation Trainer Alan's website: www.alanheckman.co.uk Alan's Email: alan@alanheckman.co.uk Alan's Linkedin: www.linkedin.com/in/alanheckman For more information on the courses Alan runs, and to learn more about ICA:UK: www.ica-uk.org.uk/courses Today's host: Umah: Change and Transformation Advisor and Facilitator https://www.linkedin.com/in/umah To find out more about Facilitation Stories and the IAF: 🎧 https://facilitationstories.libsyn.com/ 📧 podcast@iaf-ew.co.uk 🌐https://www.iaf-world.org/site/chapters/england-wales To find out more about Facilitation Stories and the IAF England & Wales Chapter: 🎧 https://facilitationstories.libsyn.com/ 📧 podcast@iaf-ew.co.uk 🌐https://www.iaf-world.org/site/chapters/england-wales Transcript Umah: Hello, and welcome to Facilitation Stories. This podcast is brought to you by the England & Wales Chapter of the International Association of Facilitators, also known as IAF. My name is Umah, and today, we're going to hear about dealing with disruptive behaviours. This year at the IAF England & Wales Conference, I had the privilege of attending Alan Heckman's workshop on dealing with disruptive behaviours. His insights into managing group dynamics were both enlightening and practical. Alan is a seasoned facilitator with over 20 years of experience in designing participatory processes and events, particularly in the public and charitable sectors. He's known for fostering genuine engagement where every voice contributes effectively towards decisions that everyone commits to. Today, I'm thrilled to welcome Alan Heckman to our podcast. Welcome, Alan. Alan: Hello, Umah. Thank you so much for having me. Umah: Alan, your session at the IAF conference was really insightful. Could you share with our listeners a little bit about the work that you do and what brought you to facilitation as a career? Alan: So I'm unusual in the field of facilitation in that I was doing it from a relatively young age. I took a year out of university when I was 20 to do a year-long volunteer internship with the ICA in Phoenix, Arizona. Many of your listeners might already know that ICA is a community organization deeply involved in participatory practice, and was helpful, among other things, in founding the IAF, but also in setting facilitation as a field and in taking participatory approaches and running trainings in facilitation as well. So from that internship in, a long time ago, I had various roles that were related to participation and facilitation. I haven't been a full-time facilitator ever since. But I did move into independent practice as a freelance facilitator in 2015, which is now 11 years ago. So I've been doing this for quite a long time. Umah: Thank you. That's really interesting to know about the background and the connection with ICA and IAF as well. Alan: It is interesting. ICA probably doesn't have as good of a profile or as big of a profile as perhaps it should, but it is really interesting. Umah: At the conference, in your presentation, you spoke about different behaviours and I just wondered if you could share maybe a few of the common ones that you've encountered and how you handled them. Alan: Absolutely. So I run these two-day group facilitation methods courses through the ICA here in the UK, and I love running those training courses. And by far, the most common question I get on those training courses is some version of, "what do you do when it all goes wrong?" What do you do when things go pear-shaped? So that thing that you saw at the IAF was really a development from my set of answers to that question. ...
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