9. Two Shades of Turquoise: Both In Spec, Both Rejected
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9. Two Shades of Turquoise: Both In Spec, Both Rejected
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ナレーター：
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著者：
It's been a rough couple of months in the shop. This isn't a blame session, it's a post mortem. Two things went wrong at the same time. One of them was on us. One of them wasn't. Both are worth understanding, because I'd bet at least one of them is sitting inside your company right now, just waiting.
The first one was an ownership gap. A handful of staffing decisions that each made sense on their own stacked up and left a hole nobody was standing in, and a daily quality check quietly stopped happening. We knew what needed to be done. We knew how to do it. We never said how often, or who owned it. That's the whole failure.
The second one wasn't about how we made the part at all. We've got parts that pass every spec on the print, the customer agrees they pass, and the customer still can't use them. That's the conversation nobody wants to have out loud, so I'm having it here. I walk through both failures, what they cost us, and the three changes we made so neither one can happen the same way twice.
What's Covered in this Episode- (0:00) Whose fault is it when engineers tighten tolerances instead of doing the functional design work
- (0:45) Two long term jobs, two failures at once, and only one of them was on us
- (2:14) The staffing moves that left our quality department fragile, and the five whys that found what actually broke
- (4:34) Part A: a failure with time-blocked accountability and in-process checks
- (5:40) Part B: A customer rejecting parts against a revision they never sent us
- (7:42) Sign up for the machine giveaway sponsored by DN Solutions and Kennametal
- (8:27) Two shades of turquoise (parts may pass every spec and the customer still rejects it)
- (12:16) Work on a solution with your customer that is mutually beneficial
- (13:58) What we learned from part A and part B
- (14:40) An investment in ProShop ERP is an investment in your business
- (16:16) What we changed: Better systems and time blocking based on roles
- (17:49) What we’re still working on: quarterly system reviews
- (18:37) We're not qualified because of titles, we're qualified because we have scars
- MakingChips Machine Giveaway
- IMTS
- Hennig
- ProShop ERP
- DN Solutions
- Kennametal
- Connect with Jamie on LinkedIn
- Marzilli Machine
- MakingChips