AI is creating new opportunities for estate agencies—but knowing where to start is often the hardest part.

In this episode of Futurise – AI for Business, Rob Price sits down with one of the early team behind Zoopla, Mal McCallion, who is now travelling the UK speaking with estate agencies about practical AI adoption.

The conversation goes beyond the hype to explore how AI is changing the day-to-day reality of running an estate agency. From generating property listings and managing enquiries to streamlining operations, improving customer experience and supporting negotiators, this episode focuses on the opportunities available today—not in five years' time.

They discuss why many SME businesses are still struggling to move beyond experimentation, what skills leaders need to develop, and how estate agencies can build confidence in adopting AI while preserving the trusted relationships that remain at the heart of the industry.

Whether you're an estate agency owner, branch manager, property professional or SME leader looking for practical lessons on AI adoption, this episode offers real-world insights you can apply immediately.

In this episode you'll discover:

• Where AI is delivering practical value in estate agencies today
• Why many SMEs remain stuck at the experimentation stage
• How AI is augmenting the work of estate agents, not simply replacing it
• The skills businesses need to make AI adoption successful
• Practical ways to improve productivity and customer experience
• What the next generation of AI-enabled estate agencies could look like

If you're responsible for leading an SME through AI adoption, this episode provides practical insights from someone working directly with estate agencies across the UK.

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