Most business owners would say culture is important.

But when something feels off in the business, it can be difficult to know whether you're dealing with a culture issue, a leadership issue, or simply a performance problem.

In this episode, Karen Kirton explores the real difference between a toxic workplace culture and a high-performance culture, and why the warning signs of a toxic culture are often much quieter than people expect.

Rather than obvious conflict or bullying, toxic cultures often show up through poor communication, disengagement, managers avoiding difficult conversations, inconsistent leadership, and good employees quietly leaving.

Karen also discusses what genuinely high-performing cultures look like, the role leaders play in shaping culture every day, and how HR processes such as recruitment, onboarding, performance management and communication can either strengthen or weaken your workplace culture.

You'll also hear why culture is increasingly being linked to psychosocial risks and work health and safety obligations, making it more important than ever for business owners and leaders to be intentional about the environment they create.

In this episode:

• What toxic workplace culture actually looks like
• Common signs your culture may be holding your business back
• Why culture problems often develop gradually
• The difference between accountability and blame
• What defines a high-performance culture
• How leadership behaviours shape culture
• The connection between culture and psychosocial risks
• Practical steps to improve workplace culture

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