The Listen Lens
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The Listen Lens
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Michelle returns to the early days of her firm — a permitting strategy meeting with a paper coating facility that, on its face, was going well. She uses that scene to introduce the Listen Lens, the first of the four LENS phases. Listening, she argues, is not the same as hearing: the first version of a problem is rarely the real problem. She breaks down the Five Angles of Perspective — Explicit, Affective, Structural, Authority, and Gap — as the read leaders need to find what’s actually driving a decision rather than just reacting to what’s said. Using the metaphor of an eyeglass prescription, she explains how the Prelude inventory (Eight Pillars, Nine Capital Domains) is what brings a situation into focus as you listen.
What You'll Learn:
- Why the first stated problem is almost never the full problem
- The Five Angles of Perspective: Explicit, Affective, Structural, Authority, Gap
- How your own inventory functions as the “lens” that sharpens what you’re hearing
- How to separate what requires a response from what doesn’t
Reflection Prompt:
In a current high-stakes conversation, what is being said — and what might actually be driving it underneath?
More:
https://www.alenseffect.com