Are you staying nice on the outside while fuming on the inside? In this episode, I help you understand how to give clear feedback as a leader without causing a massive blowout or hurting someone's feelings. Most leadership friction in growing businesses isn’t a strategy problem; it’s an avoidance problem.

I give you some advice on how to ditch the outdated "feedback sandwich" and replace it with a powerful, fact-based framework called SBI (Situation, Behaviour, Impact).

You will learn how to manage the emotional stories in your head, check your true intent, and approach your team with curiosity instead of reaction.

I also give you some neuroscience hacks to create a brain-friendly space so your message actually lands instead of sending your team into defence mode.

Stop waiting for your team to "just know" the boundaries and start leading with clear, respectful communication that builds trust and drives business growth.

• 00:00 - Introduction - Why unclear is unkind
• 02:54 - Check your intent: Shifting from what’s wrong to what’s strong
• 05:41 - The 4-step process to reflect and manage your emotions
• 09:35 - The SBI framework
• 11:22 - Why you must practice your feedback out loud
• 13:40 - Creating a brain-friendly space using the SCARF model
• 15:30 - Case study: The massive cost of an unsaid conversation
• 17:50 - How the human brain actually remembers feedback

LINKS

Emma McQueen:

Website: https://tea-with-the-queen.captivate.fm/website

For a copy of Emma's book, 'Go-getter: Raise your mojo, shift your mindset and thrive' – https://emmamcqueen.com.au/want-more/emmas-book/

August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/

June Go-Getter Event in Melbourne:

https://emmamcqueen.com.au/events/go-getter-day/

BD Sprint:

https://emmamcqueen.com.au/coaching-services/bd-sprint/

Mentioned in this episode:

Tracey Rudich - Intimo - Instagram

Tracey Rudich - Intimo - Instagram