What happens when the people function realizes it’s been measuring the wrong things all along?

In this episode of People Multiple, Pilar Muner, VP of People and Talent at ChartHop, challenges the traditional playbook of HR and talent leadership. Drawing from her experience across multiple VC-backed companies and her work as a fractional leader, Pilar shares what she’s learned from seeing the same organizational patterns repeat across teams, stages, and industries.

This conversation goes beyond surface-level discussions of engagement and hiring metrics. Pilar breaks down why most people data fails to influence business decisions, how disconnected systems obscure the real story inside organizations, and what it actually takes for the people function to operate as a driver of value.

You’ll hear how leadership alignment, founder conviction, and talent decisions show up in business outcomes long before they appear in the numbers—and why most companies miss those signals.

Learn More About Pilar:

• LinkedIn:https://www.linkedin.com/in/pilarmuner/
• Website: www.pilarmuner.com
• Other: https://pilar-muner.ghost.io/

Mentioned in this Episode:

• ChartHop (org analytics and workforce planning platform)
• Salesforce (sales data system)
• Zendesk (customer support platform)
• NetSuite (financial system)
• Gong (sales conversation intelligence platform)
• Planhat (customer success platform)

The discussion also tackles questions…

• Why do most HR metrics fail to influence business decisions?
• What people data actually matters to boards and executive teams?
• When does a “people issue” become a business or valuation issue?
• What people risks do investors consistently miss during diligence?
• How do leadership misalignments impact company performance?
• Why are most organizational problems actually people problems?
• What changes when you connect people data to financial and operational data?
• How can leaders identify early signals of organizational failure?
• What patterns repeat across high-growth and struggling companies?
• At what stage do talent decisions start impacting company outcomes most?

Themes:

• The failure of traditional HR metrics
• People data vs. business data: closing the gap
• Pattern recognition across companies and leadership teams
• Founder and leadership alignment as a value driver
• People decisions as early indicators of business performance
• Fractional leadership and cross-company insight
• Organizational design vs. product building
• Data visibility and decision-making
• The evolution of the people function from support to strategy
• Leadership identity, trust, and credibility

Production

Produced by: The AGN Group

Host: Gia Ganesh

Producer: Katie Hart

Websites: https://peoplemultiple.com/

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