Is your IT operation ready for AI agents? Not chatbots. Not automation
rules. Actual agents that observe, plan, and act on their own.

In this episode of The Wired Garage with Pops, Steele and Pops go
under the hood of Agentic AI in ITSM — breaking down how AI agents
are changing incident triage, change management, and CMDB health in
real IT environments.

🔧 What we cover:
- Why traditional ITSM automation is getting brittle
- How agentic AI thinks vs. how old automation rules work
- LIVE demo inside ServiceNow AI Agent Studio
- 3 real use cases: Incident Triage, Change Co-Pilot & CMDB Health
- Guardrails, blast radius, and why autonomy has to be earned
- The metrics that actually tell you if agents are working
- What executives are asking — and what IT leaders need to answer

💬 The quote that says it all:
"If you thought a bad process could run fast when automated...
wait until you add AI on top of that."

Whether you're in IT ops, running ServiceNow, leading a team, or just
trying to understand where AI is actually landing in the real world —
this one's for you.

🔔 Subscribe for more no-hype tech talk from the garage.

📩 Got a story or question? Send it our way.

⏱️ Chapters:
- Welcome to The Wired Garage
- What Is ITSM Really?
- Why ITSM Still Struggles
- Why Old Automation Gets Brittle
- Agentic AI: Observe, Plan, Act
- Guardrails: Data, Scope & Autonomy
- Recommendation → Supervised → Autonomous
- Controlling the Blast Radius
- Specialized Agents vs. One Superstar
- Use Case #1: Agentic Incident Triage
- LIVE DEMO: AI Agent Studio in ServiceNow
- Use Case #2: Change Management Co-Pilot
- Use Case #3: Agentic CMDB Health
- Measuring CMDB Health Before & After
- How Executives Are Responding
- Metrics That Actually Matter
- Pitfalls & Guardrail Failures
- How to Prepare Your Team
- Rapid Fire Takeaways

#AgenticAI #ITSM #ServiceNow #ITAutomation #AIAgents #CMDB
#ChangeManagement #ITLeadership #WiredGarageWithPops #ArtificialIntelligence

Support the show