Adam Segal is the Co-Founder and CEO of cove, a property operations and tenant experience platform used across 3,500 buildings in the US, and 15% of office buildings in Manhattan, NYC. He started as an operator, building and managing a network of coworking spaces, which led to creating cove as an in-house solution to run building operations more efficiently. Under his leadership, cove has grown into a unified platform that replaces fragmented systems across access, maintenance, visitor management, and tenant engagement, and is trusted by major institutional owners including RXR, Silverstein, Nuveen, and Blackstone, powering operations in assets like Chicago's Willis Tower. Adam focuses on solving real operational problems for property teams first, then scaling those solutions across portfolios to improve efficiency, retention, and overall asset performance.

(02:01) - From Coworking to cove
(03:19) - Platform & Asset Focus
(05:08) - Willis Tower
(07:05) - How cove Wins Buildings
(10:04) - Change Management Playbook
(13:11) - Operational Blind Spots
(15:46) - Owner vs 3rd-party Management
(18:12) - Feature: CREtech New York
(19:35) - How Tenants Use cove
(23:37) - AI in Property Operations
(26:36) - Real-Time Feedback
(29:05) - Staying Through Asset Sales
(30:36) - Collaboration Superpower: Thomas A. Edison

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