Most people think empathy means agreeing with someone. But often, it simply means understanding what they’re feeling — and why.

Scott Annan sits down with psychologist Dr. Dana Ackley for a grounded conversation about what empathy actually is — and what it isn’t. Drawing on decades at the intersection of psychology and leadership, Dana explores how emotional intelligence shapes the way leaders listen, make decisions, navigate conflict, and build trust.

The discussion moves from brain science to everyday leadership moments, showing how empathy can transform not only workplace culture, but the way we relate to people across differences.

Dr. Dana Ackley is a psychologist who has spent more than five decades helping people understand themselves and each other. Through his work with leaders and organizations, he focuses on the practical skills of emotional intelligence — and how empathy can turn human connection into a real advantage.

You’ll Hear

• Why empathy is understanding someone — not agreeing with them

• How other people’s emotions function as data for better leadership decisions

• The balance between empathy and assertiveness in creating true win-win outcomes

• How “conflict entrepreneurs” manipulate emotions — and why empathy helps us see through it

Leaders who want to build stronger relationships, navigate disagreement with clarity, and lead people with empathy without losing their voice.

If this conversation resonated with you, share it with someone who leads with heart — or is learning how to.