From Teen IT Fixer to Trusted MSP: Building OTECH with Confidence, Character and Care

In this episode of Dorset Business Matters, I sit down with Kyle Sharland, founder and Managing Director of OTECH, a managed service provider supporting businesses across the UK with IT, cloud infrastructure and cybersecurity.

Kyle’s journey didn’t start with a grand plan or corporate backing. It started at 15 years old, fixing servers on an industrial estate, learning the trade hands-on, and building trust one relationship at a time. Ten years on, OTEC is a growing, values-led business with a strong reputation and a clear view on where IT, cyber and responsibility are heading.

We talk about:

• Starting young and learning by doing

• Building a business without losing your humanity

• The loneliness of early-stage business ownership

• Why confidence matters more than credentials

• Pricing, churn and having the courage to charge properly

• Cybersecurity myths and what small businesses really need

• When to bring in external help and why support networks matter

• Responsibility, leadership and carrying other people’s livelihoods

• Giving back through OTEC’s laptop donation scheme for schools and charities

This is a thoughtful, honest conversation about business growth, pressure, purpose and doing the right thing — even when it’s hard.

If you’re a business owner, founder or leader navigating growth, self-doubt or complexity, this episode will give you perspective, reassurance and practical insight.