『Hospitality Matters with Frank』のカバーアート

Hospitality Matters with Frank

Hospitality Matters with Frank

著者： Runnr.ai
無料で聴く

概要

 What do guests expect in 2026? Is AI overhyped? How do you earn more 5 star reviews? Hospitality Matters with Frank tackles the questions hospitality leaders are really asking. In each episode, Frank van den Berg sits down with experts from across the sector for honest conversations about guest experience, operations, technology, and what is actually working on the ground today. — Hospitality Matters with Frank is brought to you by Runnr.ai. Have suggestions for future guests? Get in touch with Frank on LinkedIn.© 2026 Runnr.ai マネジメント マネジメント・リーダーシップ 経済学
エピソード
  • Taking a Guest-First Approach to Front Office Operations

    Taking a Guest-First Approach to Front Office Operations
    2026/01/21

    Guest expectations are changing fast. What does that mean for accommodation providers, and how can teams meet those expectations without putting extra pressure on front office staff or hiring more people?

    In this episode, Frank van den Berg sits down with Michiel de Vor to talk about how guest expectations have changed, why he founded Runnr.ai, and the importance of taking a guest-first approach to front office operations.

    With more than a decade of experience working with accommodation providers, including time at Booking.com and Briq Bookings, Michiel shares what he has seen at scale and the challenges teams face when trying to deliver timely, personalised guest communication.

    If you want to continue the conversation, connect with Frank and Michiel on LinkedIn:

    Frank van den Berg

    Michiel de Vor
    続きを読む 一部表示
    17 分
まだレビューはありません