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We explore how Stephen Glover grew Peak Property Management from zero experience to 1,300 doors by reshaping fees around value, hiring experts, and building a culture of responsiveness and ownership. Profit finally arrived when the model matched the promise, and growth accelerated by saying no to the wrong clients and yes to clear standards.

• shifting from owner-does-all to vision-led leadership
• rebuilding fees around provable value, not market averages
• rolling fee changes to current clients with minimal churn
• creating recurring revenue via a monthly maintenance package
• turning down 4,000+ units to protect service and culture
• codifying responsiveness and communication into weekly KPIs
• hiring stronger players and empowering decisions at the edge
• sustaining growth with BDMs, marketing, and a founder podcast
• nurturing reputation and relationships to drive referrals
• balancing family time with scalable, high-leverage marketing

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visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.